Fingerprint reader not working on Windows 11: "This option is currently unavailable"

Reported
Anonymous
2021-11-28T21:29:19+00:00

I recently got a Dell Inspiron with Windows 11 preloaded. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. The option to add a finger or remove the fingerprint are greyed out and not clickable.

I've seen posts about this issue in Windows 10, but the fixes aren't working for me.

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2021-11-30T01:09:22+00:00

    Good Day Samuel(26).

    I appreciate your time getting back to this thread, please proceed with these steps.

    -Go to Device Manager

    -Expand the Biometric driver or Human Interface Device

    -Look for Fingerprint driver that was installed

    -Right click and Uninstall

    Once uninstalled, go to this link below and download and install the driver

    https://dl.dell.com/FOLDER07209316M/1/Fingerpri...

    Restart once done and check.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

    Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  2. Anonymous
    2021-11-29T19:41:30+00:00

    Dear Carlo TJ,

    Thank you for the help. I tried the steps you suggested, but the issue persists.

    My computer is a Dell Inspiron 7415 2-in-1.

    I found the latest driver online and it is already installed, so I do not believe this is a driver issue.

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  3. Anonymous
    2021-11-29T01:11:10+00:00

    * Moderator note: If you were brought here by a search, please read all posts on Page 1 and the post on Page 20 by DrPhilwHair. Some of these posts have helped others.

    Good Day Samuel(26),

    My name is Carlo, I am also using Windows 10 pc and community member like you. Let us work together to sort this out.

    Here's the steps you can try.

    -Go to Device Manager

    -Expand the Biometric driver or Human Interface Device

    -Look for Fingerprint driver that was installed

    -Right click and Update

    -Look for "Browse my computer for driver

    -Let me pick drivers available drivers

    -Choose an old driver and use it.

    Restart your computer and check the fingerprint.

    If issue persist, let's download the updated driver.

    What is the exact model of your computer?

    To check the system model proceed with these steps.

    -Press Windows key + R

    -Type msinfo32 and hit enter.

    -Look for the system model and manufacturer and post it here.

    I hope the information above helps. Please let me know how it goes.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

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