Fingerprint reader not working on Windows 11: "This option is currently unavailable"

Reported
Anonymous
2021-11-28T21:29:19+00:00

I recently got a Dell Inspiron with Windows 11 preloaded. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. The option to add a finger or remove the fingerprint are greyed out and not clickable.

I've seen posts about this issue in Windows 10, but the fixes aren't working for me.

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2022-03-15T03:44:57+00:00

    System model- Mi notebook pro

    System manufacturer- TIMI

    Please help sir

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  2. Anonymous
    2022-03-14T04:11:46+00:00

    I too have these issues with the finger print reader on my ASUS Rog laptop. Seems this is a Microsoft software issue as it transcends many manufacturers. I tried just about everything. It works for a day or so and then fails. I have all updates and drivers.

    Just today this is the status....yet again:

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  3. Anonymous
    2022-03-13T14:33:58+00:00

    hp 840 g5 fingerpin softwer

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  4. Anonymous
    2022-03-13T04:16:00+00:00

    Same here..nonthing has worked.. Microsoft tech support couldn't even fix it... they are sending me a new laptop.. but I feel like I'm going to have the same issue..I may not upgrade to windows 11 though unfortunately

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  5. Anonymous
    2022-03-13T03:35:20+00:00

    Nope..I tried everything..Nothing worked

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