Fingerprint reader not working on Windows 11: "This option is currently unavailable"

Reported
Anonymous
2021-11-28T21:29:19+00:00

I recently got a Dell Inspiron with Windows 11 preloaded. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. The option to add a finger or remove the fingerprint are greyed out and not clickable.

I've seen posts about this issue in Windows 10, but the fixes aren't working for me.

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2022-03-23T10:07:35+00:00

    Same thing happened on my Surface Laptop Go. I reinstalled Windows 10 and all works again.. Now that the system updates is looking like it's more officially suggesting upgrading to Windows 11, I was wondering if it is all working now? Anyone tried upgrading again?

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  2. Anonymous
    2022-03-20T18:26:43+00:00

    Good Day Samuel,

    My name is Vignesh Thirunavukkarasu, I am also using Windows 11 Home laptop and community member like you. Let us work together to sort this out.

    My biometric is not visible in device manager.

    And there is no fingerprint driver in any files.

    I my laptop there is an inbuilt fingerprint scanner available but i can't able to access those features.

    Please help me to sort this problem.

    Laptop Manufacture: Lenovo

    Model : Ideapad 3

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  3. Anonymous
    2022-03-20T04:45:18+00:00

    Try reinstalling or try updating the drivers

    Check updates for fingerprint drivers - Search bar>Device manager>Locat biometrics> right click it and click update>2 options will be shown click both off them one after another>Restart Laptop 💻

    Idk about the pin sorry you could search it on-line

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  4. Anonymous
    2022-03-20T04:18:05+00:00

    The fingerprint reader works fine for me. The issue that I face is that I cannot register another fingerprint,
    Nor can I delete the currently registered fingerprint.
    Likewise, I also cannot change or remove the currently registered PIN too.

    I have tried to solve this issue for quite a long time now. I tried reinstalling the driver, updating it, using the older version, but nothing seems to work.

    Image

    So, as requested, I am posting the system model and manufacturer below.
    System Model: HP Pavilion Laptop 14-ec0xxx

    Manufacturer: Hewlett Packard

    Appreciate it if you could help me solve this issue.

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  5. Anonymous
    2022-03-16T19:30:13+00:00

    Same issue with a MSI laptop. I even tried an external usb fingerprint reader and spent an hour with that companies tech. It works on my windows 10 computer but not on my msi, dell, or Lenovo which all run windows 11. I tried all of the fixes and I keep getting the yellow triangle on the biometric reader in the device manager. I have an updated driver that will not install. I run the inf install and I don't get an error message nor do I get a completed install message. I seems like the updates might be making some of the drivers non functional and all of the erasing or restarting helps some for a bit but the underlying issue is the drivers not being fully compatible with whatever they are doing in win 11. I would think either microsoft gets it together and Eventually gets driver issue fixed or each manufacturer will have to role out new drivers to be compatible with the changes.

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