Fingerprint reader not working on Windows 11: "This option is currently unavailable"

Reported
Anonymous
2021-11-28T21:29:19+00:00

I recently got a Dell Inspiron with Windows 11 preloaded. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. The option to add a finger or remove the fingerprint are greyed out and not clickable.

I've seen posts about this issue in Windows 10, but the fixes aren't working for me.

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2022-04-16T20:50:06+00:00

    Hi Ricardo,

    there are five sections with the "RegEdit" command. Where do you add the specific key to which registry?

    [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System]

    "AllowDomainPINLogon"=dword:00000001

    I hope that not every Windows user needs to do this!!

    thank you ,

    Phil

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  2. Anonymous
    2022-04-16T20:34:01+00:00

    Yes, reset PC tends to bring computer back to original condition and thus works!!

    However, this is not a feasible route when you have multiple software installed and require licensing keys to be install later. This method will wipe out your original software keys such as Office etc.

    We should not have to reset the PC/re-install windows. This is clearly a Windows 10/11 bug.

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  3. Anonymous
    2022-04-13T03:40:40+00:00

    That's not working for me buddy, still can't change or modify my fingerprint and PIN.

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  4. Anonymous
    2022-04-12T10:09:15+00:00

    Hi,

    My name is Ricardo.

    This problem is similar to a problem I had a few times in Windows 10

    This issue is similar than a issue I had a few times in Windows 10 and maybe it can be solved with the solution that I will indicate below, in my case it solved.

    Add this key to Registry:

    [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System]

    "AllowDomainPINLogon"=dword:00000001

    After adding the key in Registry, restart your computer and set a PIN in Windows Hello, after that, the option to configure fingerprints and some other options become available.

    I hope the solution can help, in the most persistent cases, especially on computers connected to company networks.

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  5. Anonymous
    2022-04-08T22:05:00+00:00

    Unfortunately, I have tried EVERYTHING that has came up on the internet about this issue..and NONTHING had worked. Once I did the windows upgrade..the fingerprint option has just stopped working..I called Microsoft they sent me another one and ensured it should not happen again. I just got the notice to upgrade to windows 11 but I am leery about it

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