Fingerprint reader not working on Windows 11: "This option is currently unavailable"

Reported
Anonymous
2021-11-28T21:29:19+00:00

I recently got a Dell Inspiron with Windows 11 preloaded. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. The option to add a finger or remove the fingerprint are greyed out and not clickable.

I've seen posts about this issue in Windows 10, but the fixes aren't working for me.

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2023-05-05T04:47:01+00:00

    my system model hp elitebook x360 g2 1030

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  2. Anonymous
    2023-04-28T03:59:18+00:00

    can you help me too can not see my biometric in device manager and my my hello is unavailable please dix my mail ******@gmail.com

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  3. Anonymous
    2023-04-26T15:01:28+00:00

    Mine is really consistent now.

    If I shutdown my PC. Upon startup, the fingerprint sensor works every time.

    If I put my PC in sleep mode for a random period of time, the fingerprint reader does not work when waking up with the same error, everytime.

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  4. Anonymous
    2023-04-23T08:00:10+00:00

    it is just not working. Doesn't matter on what circumstance...

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  5. Anonymous
    2023-04-23T04:46:31+00:00

    How many of you are just noticing this problem when your system is coming out of sleep?

    On power up from a shutdown, does the finger print reader work every time?

    I've experienced both for awhile now.

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