This is a known bug, seems to be in both Windows 10 and 11. After a few software updates, it will show up. It does not seem to be a HP of manufacturer-specific issues.
Microsoft must know about this but refused to publish any solution.
Fingerprint reader not working on Windows 11: "This option is currently unavailable"
Reported
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
I recently got a Dell Inspiron with Windows 11 preloaded. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. The option to add a finger or remove the fingerprint are greyed out and not clickable.
I've seen posts about this issue in Windows 10, but the fixes aren't working for me.
Windows for home | Windows 11 | Accounts, profiles, and login
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
208 answers
Sort by: Newest
-
Anonymous
2022-07-06T14:40:20+00:00 -
Anonymous
2022-07-06T09:45:33+00:00 System Manufacturer HP
System Model HP Pavilion x360 Convertible 14-cd0xxx
-
Anonymous
2022-06-22T10:34:12+00:00 fingerprint scanner showing me
we couldn't find fingerprint scanner compatible with Windows Hello Fingerprint
-
Anonymous
2022-06-05T02:02:33+00:00 Thank you! It worked!
-
Anonymous
2022-06-04T15:21:29+00:00 Brillant!! It worked.
Thanks