Fingerprint reader not working on Windows 11: "This option is currently unavailable"

Reported
Anonymous
2021-11-28T21:29:19+00:00

I recently got a Dell Inspiron with Windows 11 preloaded. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. The option to add a finger or remove the fingerprint are greyed out and not clickable.

I've seen posts about this issue in Windows 10, but the fixes aren't working for me.

Windows for home | Windows 11 | Accounts, profiles, and login

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2022-07-15T10:47:12+00:00

    HI, I HAVE THE SAME PROBLEM.

    I tried the following steps but it didn't work out. how can I download a new driver?

    my laptop is a Microsoft surface and go.

    thank you

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  2. Anonymous
    2022-07-14T23:40:08+00:00

    Thank you Robin_Ben! That worked perfectly for me. I have windows 11 running on an HP Envy with a built-in fingerprint reader.

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  3. Anonymous
    2022-07-12T16:04:08+00:00

    this is the problem iam faceing

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  4. Anonymous
    2022-07-09T18:33:56+00:00

    that's is very true, if you don't have a pin setup, then you're screwed, as finger print refuse to work.

    The two ways I found helpful:

    1. You must setup up multiple fingers altogether during initial setup, to improve the chance of having at least one finger to be accepted.
    2. Setup another user from scratch, so that fingerprint can get setup again. But who wants to do this crazy solution to setup multiple users just to address the Microsoft Hello finger printing issue?
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  5. Anonymous
    2022-07-09T17:58:46+00:00

    This is also an issue if you boot windows 11 to diagnostic mode in msconfig and have not configured a pin. The fingerprint reader doesnt work and you cant log in at all.

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