Fingerprint reader not working on Windows 11: "This option is currently unavailable"

Reported
Anonymous
2021-11-28T21:29:19+00:00

I recently got a Dell Inspiron with Windows 11 preloaded. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. The option to add a finger or remove the fingerprint are greyed out and not clickable.

I've seen posts about this issue in Windows 10, but the fixes aren't working for me.

Windows for home | Windows 11 | Accounts, profiles, and login

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

208 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2022-09-10T18:26:21+00:00

    Good day, mine is an ASUS UX430 and my finger scan is not working on windows 11, it says that I already have the latest driver.

    0 comments
  2. Anonymous
    2022-08-31T06:26:36+00:00

    Check to see if Dell has an update. I have heard that if you add another login user you can get around the issue. The only other option I know of is to do a factory reset. Make sure you have your data backed up

    0 comments
  3. Anonymous
    2022-08-31T04:59:18+00:00

    Hi, I have an Inspiron 15 5510 model. Can you help with that?

    0 comments
  4. Anonymous
    2022-08-31T04:58:20+00:00

    Hi, I have an Inspiron 15 5510, Windows 11. Can you help with the fingerprint driver for the same?

    0 comments
  5. Anonymous
    2022-08-27T13:31:54+00:00

    Thinkpad Model Number - 20RAS1GP00

    0 comments