Fingerprint reader not working on Windows 11: "This option is currently unavailable"

Reported
Anonymous
2021-11-28T21:29:19+00:00

I recently got a Dell Inspiron with Windows 11 preloaded. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. The option to add a finger or remove the fingerprint are greyed out and not clickable.

I've seen posts about this issue in Windows 10, but the fixes aren't working for me.

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2022-10-11T18:33:08+00:00

    I tried the steps you suggested, but am still having issues. Have tried using new and older drivers with no luck.

    Please assist.

    System Manufacturer LENOVO

    System Model 82FG

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  2. Anonymous
    2022-10-11T14:26:34+00:00

    Hi Carlo

    It is not working for my new PC with System Model as VivoBook_ASUSLaptop X515DAP_M515DA.

    Please, help!

    Regards

    Tanmay Agarwal

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  3. Anonymous
    2022-10-08T07:43:05+00:00

    Thank you Robin_Ben and thanks DCHarrison. This has been a thing since cumulative updates on my Samsung 2-1 Galaxy book pro. I followed what Robin_Ben said:

    "Just right click on the said device> properties> driver and then disable the device and then again enabled it. YOUR PROBLEM IS RESOLVED!!! The exclamation sign will disappear and you will also find fingerprint options in sign in options."

    Worked like a charm. much easier than searching driver and system updates. I appreciate the help

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  4. Anonymous
    2022-10-02T19:39:02+00:00

    I had the same problem.

    This happens because of the new build.

    If it really bothers you, you can jusr uninstall this build, as I did by going to settings , then :

    Windows Uptade < Advanced options < Recovery < Go back

    NB: This wont delete any of your files, so you don't need to make a backup.

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  5. Anonymous
    2022-09-29T14:41:27+00:00

    There is only one driver available. After install & reboot, Setup Fingerprint reader does not even start!

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