Fingerprint reader not working on Windows 11: "This option is currently unavailable"

Reported
Anonymous
2021-11-28T21:29:19+00:00

I recently got a Dell Inspiron with Windows 11 preloaded. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. The option to add a finger or remove the fingerprint are greyed out and not clickable.

I've seen posts about this issue in Windows 10, but the fixes aren't working for me.

Windows for home | Windows 11 | Accounts, profiles, and login

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

208 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2022-11-01T08:39:22+00:00

    Also same issue

    0 comments
  2. Anonymous
    2022-10-27T14:04:16+00:00

    Smart man!! Thanks Carlo👌

    0 comments
  3. Anonymous
    2022-10-19T16:43:22+00:00

    Re: Biometric devices> Fingerprint (scanner)

    My fix came with a Bios update through Manufacturer App. In my case I have a Lenovo C940 running Windows 11.

    I used the Lenovo Vantage application and updated Bios through their App. As soon as the computer restarted the fingerprint sensor worked right away.

    Hope this helps.

    0 comments
  4. Anonymous
    2022-10-18T16:04:01+00:00

    Now it's working... Thank you 😊

    0 comments
  5. Anonymous
    2022-10-18T15:23:46+00:00

    Hello,

    For me, worked just restored the PC, creating a new user did not solve my problem. Depends on the Hardware (In my case Lenovo P53S). I was forced to restore because of a new catastrophic error ... I mean it seems not connected with fingerprint or hello face recognition.

    0 comments