Fingerprint reader not working on Windows 11: "This option is currently unavailable"

Reported
Anonymous
2021-11-28T21:29:19+00:00

I recently got a Dell Inspiron with Windows 11 preloaded. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. The option to add a finger or remove the fingerprint are greyed out and not clickable.

I've seen posts about this issue in Windows 10, but the fixes aren't working for me.

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2023-01-28T14:00:38+00:00

    My Lenovo lost the fingerprint option and bit by bit its loosing other things and bringing up messages all over the place.

    I am now not able to log into Lenovo's webpage and can't reset the battery level.

    I wrote to Lenovo and they said it needs wiping and starting all over. Frustrating after the amount of time I've spent setting it up.

    Lenovo said they would arrange to collect it, fix it and send it back under guarantee.

    I've written three times over a three month period asking for collection but not even had the courtesy of a reply.

    The computer has now become a very expensive door stop and the last Lenovo I'll ever own.

    Its still under guarantee and I can't use it.

    AWFUL AWFUL firm!

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  2. Anonymous
    2023-01-28T13:34:47+00:00

    yep im having a same problem with my Lenovo-IdeaPad 3(15ALC6) Type:82KU

    It was working a year ago.

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  3. Anonymous
    2023-01-16T15:40:32+00:00

    Alex, do you know which one is the fingerprint driver? I have multiple consumer drivers and I don't know which one it is.

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  4. Anonymous
    2023-01-15T19:11:31+00:00

    Good Day Samuel(26),

    My name is Carlo, I am also using Windows 10 pc and community member like you. Let us work together to sort this out.

    Here's the steps you can try.

    -Go to Device Manager
    -Expand the Biometric driver or Human Interface Device
    -Look for Fingerprint driver that was installed
    -Right click and Update
    -Look for "Browse my computer for driver
    -Let me pick drivers available drivers
    -Choose an old driver and use it.

    Restart your computer and check the fingerprint.

    If issue persist, let's download the updated driver.
    What is the exact model of your computer?

    To check the system model proceed with these steps.
    -Press Windows key + R
    -Type msinfo32 and hit enter.
    -Look for the system model and manufacturer and post it here.

    I hope the information above helps. Please let me know how it goes.
    Have a wonderful day ahead and stay safe.

    Sincerely,
    Carlo T.

    my System Model: HP Pavilion Laptop 14-dv0xxx on windows 11

    I tried to find driver into device manager but there no option to driver.

    please provide some information for driver update.

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  5. Anonymous
    2023-01-06T03:31:53+00:00

    System Model HP ProBook 650 G1

    System Manufacturer Hewlett-Packard

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