Fingerprint reader not working on Windows 11: "This option is currently unavailable"

Reported
Anonymous
2021-11-28T21:29:19+00:00

I recently got a Dell Inspiron with Windows 11 preloaded. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. The option to add a finger or remove the fingerprint are greyed out and not clickable.

I've seen posts about this issue in Windows 10, but the fixes aren't working for me.

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. Anonymous
    2022-04-13T03:40:40+00:00

    That's not working for me buddy, still can't change or modify my fingerprint and PIN.

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  2. Anonymous
    2022-04-12T10:09:15+00:00

    Hi,

    My name is Ricardo.

    This problem is similar to a problem I had a few times in Windows 10

    This issue is similar than a issue I had a few times in Windows 10 and maybe it can be solved with the solution that I will indicate below, in my case it solved.

    Add this key to Registry:

    [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System]

    "AllowDomainPINLogon"=dword:00000001

    After adding the key in Registry, restart your computer and set a PIN in Windows Hello, after that, the option to configure fingerprints and some other options become available.

    I hope the solution can help, in the most persistent cases, especially on computers connected to company networks.

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  3. Anonymous
    2022-03-15T03:44:57+00:00

    System model- Mi notebook pro

    System manufacturer- TIMI

    Please help sir

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  4. Anonymous
    2022-03-13T01:08:18+00:00

    Unfortunately that didnt work for me. I have surface go laptop.. the Microsoft tech support couldn't even resolve it. Seems like there needs to be a different driver for the windows hello biometrics

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  5. Anonymous
    2022-03-13T00:55:45+00:00

    I found that a simple restart takes care of it. Had to do it twice now though.

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