Fingerprint reader not working on Windows 11: "This option is currently unavailable"

Reported
Anonymous
2021-11-28T21:29:19+00:00

I recently got a Dell Inspiron with Windows 11 preloaded. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. The option to add a finger or remove the fingerprint are greyed out and not clickable.

I've seen posts about this issue in Windows 10, but the fixes aren't working for me.

Windows for home | Windows 11 | Accounts, profiles, and login

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

208 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-04-16T00:59:27+00:00

    samsung NP935xbd

    0 comments
  2. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  3. Anonymous
    2023-04-15T20:30:59+00:00

    I have a similar issue.

    Refer to this case. https://answers.microsoft.com/en-us/windows/forum/all/fingerprint-reader-not-working-on-windows-11-this/d77ff521-062d-468a-95fd-2e577e897501

    The description of the problem and my current workaround is the last post on the thread.

    0 comments
  4. Anonymous
    2023-03-30T15:25:40+00:00

    go to device manager

    right click the option under biometrics that has a yellow triangle with !

    disable device then re-enable..I just did this and it works again

    0 comments
  5. Anonymous
    2023-03-30T15:24:44+00:00

    I was having this same issue since last update and did what someone suggested in replies

    Go to device manager

    under Biometrics right click the one with the yellow triangle with exclamation point

    disable device then turn around and re-enable it

    Instantly fixed my problem and my finger scanner works again

    0 comments