Fingerprint reader not working on Windows 11: "This option is currently unavailable"

Reported
Anonymous
2021-11-28T21:29:19+00:00

I recently got a Dell Inspiron with Windows 11 preloaded. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. The option to add a finger or remove the fingerprint are greyed out and not clickable.

I've seen posts about this issue in Windows 10, but the fixes aren't working for me.

Windows for home | Windows 11 | Accounts, profiles, and login

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

208 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2022-01-26T11:54:35+00:00

    Hai, my name is Liya. In July, i've bought Lenovo that has a fingerprint mode to access the laptop in and i'm a windows 11 users. It's working good until two days ago, so I think there's something problem in display settings. After i checked, it turned out that the fingerprint settings could not work. Please, to windows to be repaired immediately so that my laptop fingerprint can be used again. If there is no system for it, the fingerprint becomes useless. Thankyou.

    0 comments
  2. Anonymous
    2022-02-07T17:51:59+00:00

    Sir,

    I've been facing the same issues but in Windows 11. I tried various Methods but the Driver just won't work

    Please help me :(

    0 comments
  3. Anonymous
    2022-01-18T01:17:51+00:00

    Used this fix with my Lenovo Yoga as well. Thanx!

    0 comments
  4. Anonymous
    2021-12-30T13:35:08+00:00

    I have the same issue., and tried most methods. But on my HP elite are multiple accounts and only one of them has that issue.

    0 comments
  5. Anonymous
    2022-01-18T01:43:44+00:00

    I'm happy to have shared this solution with the community

    0 comments