Hi, I have the same issue and am useless at figuring at these sort of things. If anyone could help me out that would be great
My system model is a HP EliteBook 840 G8 Notebook PC and I have Windows 11 Pro
Fingerprint reader not working on Windows 11: "This option is currently unavailable"
Reported
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Anonymous
I recently got a Dell Inspiron with Windows 11 preloaded. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. The option to add a finger or remove the fingerprint are greyed out and not clickable.
I've seen posts about this issue in Windows 10, but the fixes aren't working for me.
Windows for home | Windows 11 | Accounts, profiles, and login
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Anonymous
2022-08-20T20:48:46+00:00 -
Anonymous
2022-08-18T14:20:26+00:00 This is a repost of what I wrote in July, 2022 about Windows 10 & 11, fingerprint option "unavailable" issue. Please read as what I found seemed to work:
Along multiple Windows updates, the "Hello Sign-in Option" is disabled. It no longer allows the user to update/change sign in options. See picture below and do not keep suggesting the enable/disable driver will fix the problem. This is an issue that affects every Windows 10/11 machines that I owned. I am sure I am not the singular case.
DOES NOT WORK
Many post about "enable/disable" driver, but it is not addressing the issue that in Windows 10/11 Hello option, the ability to update/add fingerprint is not functioning.
KNOWN WORKING SOLUTION (Not my findings, but gathered from other users' discovery)
- reset PC tends to bring computer back to original condition and thus works!!
We should not have to reset the PC/re-install windows. This is clearly a Windows 10/11 bug.
- reinstall windows 11
- Adding a new user had Windows Hello fully functional for fingerprint. Settings > Accounts > Family & other users > Other users > "Add account"
Folks, this is a Windows 10/11 known issues. Please take it up to Microsoft. They should fix it ASAP as it affects countless Windows users.
Phil L.
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Anonymous
2022-07-22T13:07:10+00:00 same here with ThinkBook 14s Yoga ITL. It looks like it stopped working after BIOS update on 2022-07-17
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Anonymous
2022-07-12T16:04:08+00:00 this is the problem iam faceing
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Anonymous
2022-05-06T16:24:06+00:00 I saw many post about "enable/disable" driver, but it is not addressing the issue that in Windows 10/11 Hello option, the ability to update/add fingerprint is not functioning.
Somewhere along the Windows updates, the "Sign-in Option" is messed up. It no longer allows the user to update/change sign in options. See picture below and do not keep suggesting the enable/disable driver will fix the problem. This is an issue that affects every Windows 10/11 machines that I owned. I am sure I am not the singular case.
