Hi DM_1701,
Good day! This is Jhakesong and I will be happy to assist you with this.
I am sorry to hear about the inconvenience. Some settings might be affecting the computer to actually go into sleep mode. Here is a guide on how to troubleshoot sleep mode feature that is not working. Hope it helps.
https://windowsreport.com/windows-11-sleep-mode....
Let me know how it goes. Have a great day!
____________________________________________________________
Standard Disclaimer: These are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products often classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it. We strongly suggest not to install or purchase anything from the link.