c/efi/microsoft/boot/cipolicies/active/{..}.cip is corrupted

Anonymous
2021-10-31T14:23:30+00:00

Hi, I cannot recover my Windows 11 machine after some updates were installed, I can see that file c/efi/microsoft/boot/cipolicies/active/{..}.cip is corrupted according to SrtTrail.txt file.

How can I restore my Windows 11?

Windows for home | Windows 11 | Performance and system failures

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Anonymous
2021-11-01T03:17:31+00:00

Hi ，GraninNikita

Welcome to Microsoft Community and thank you for sharing your concern with us today.

I understand that you cannot recover your Windows 11 .

We are here to help on this issue.

SrtTrail.txt file error is a system error.

1.First, we can test the system repair, click advanced options, click the troubleshoot option, then click advanced options, enter the command prompt, enter sfc /scannow in the command prompt, and see if it can be repaired System and solve.

2.If repairing the system cannot be resolved, please try to click Advanced Options, click the Troubleshooting option, click Advanced Options, click Startup Settings, click the restart button, choose to disable the driver signature loading, and see if it can start successfully

3.If it doesn’t work anymore, go to Advanced Options, Troubleshooting, and Reset This Computer. There are two options, one is to keep my files, the other is to delete all the content, the suggestion is to keep my files, and there may be a choice In the case of the account, we choose the login user account name, and we click the local reinstall button.(Resetting the system can keep the files, but not the software.)

I hope the information provided is useful for you. If you have any additional questions, please do not hesitate to reach out to our support.

Best Regards

Hinata Li

Microsoft Community Support Specialist

*Beware of scammers posting fake support numbers here."

*Kindly Mark and Vote this reply if it helps, as it will be beneficial to more community members reading here.

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  1. Anonymous
    2022-07-19T10:09:33+00:00

    I don't know who's fault it is. It seems like there's some sort of old driver which isn't updated / cleaned up in the update which is causing havoc.

    This issue isn't just about going back to a restore point, the only solution I've been able to find so far is to do an entire new Windows install, which is not exactly the reliability one would expect.

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  2. Anonymous
    2022-07-18T08:35:12+00:00

    No, sorry, that doesn't help.

    Even when using the oldest available backup (from 6 months ago) the system crashes.

    Meanwhile I've done a new Windows 11 install and got it back to work again. BUT... the s/w used on the system etc is all the same, so the problem isn't in s/w or in the system itself, the problem seems to be an older driver or anything else in the os which is causing havoc with the latest WIN11 update.

    I don't mind if it's acer or microsoft, but this should really not happen. :(

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  3. Anonymous
    2022-07-16T20:19:04+00:00

    Try the below steps

    After the Computer fails to repair

    1. Start the computer in safe mode with networking
    2. Go to ms config
    3. Choose system restore and select the latest restore point, hopefully restore point is of a week earlier.
    4. You can try saving your data that was added after the restore point date, as that data will be lost after the system restore.

    I Hope this helps.

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  4. Anonymous
    2022-07-09T05:43:10+00:00

    Hello ,

    I would like to ask that why does this problem occur?

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