Windows 11 | No Hands free mode for bluetooth earphones

Anonymous
2021-11-04T05:17:20+00:00

Hi,

So, yesterday I upgraded from Windows 10 to Windows 11 and everything seemed to be working fine until I connected my bluetooth earphones.

When you connect your bluetooth earphones you expect to see two output devices, Headset (music) and Hands-Free mode (voice) but I can only see the Headset mode.

I checked the earphone properties from the Device Manager and I can see "Hands-Free telephony" in the Services tab but in the Output Devices, the hands-free mode is not visible at all.

I've tried everything from re-connecting to reinstalling drivers but nothing seems to be working.

This is preventing from attending any Meetings on apps like Google Meet or Microsoft Teams.

Any help would be much appreciated!

Regards,

Kartikey

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2022-07-14T00:50:42+00:00

    Same issue. Sony 1000mx4's and yeti mic. I cannot use these together in MS teams. If I choose the Sony as output and Yeti as mic, I can hear the sound being turned off in MS teams as soon as a test call connects.

    Was fine under win10 - I used the hands-free profile in MS teams, but no longer see the hands-free profile in teams. I do see two separate devices in device manager though, so windows seems to know about the hands-free profile, which I believe is a genuine bluetooth mode.

    So, again, same issue. Seems like MS teams is hiding the bluetooth profile that we need.

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  2. Anonymous
    2022-07-14T01:26:07+00:00

    This is exactly the issue I am having. Bluetooth headphones (4 different manufacturers) and Yeti microphone cannot be used together. Teams forces the output sound to the device listed as microphone even if it doesn't have a speaker/output option. Unfortunately, I can't go back to Windows 10 because I have to product test on Windows 11. Can someone from Microsoft PLEASE respond to this thread and explain what we need to do?

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  3. Anonymous
    2022-08-08T16:05:10+00:00

    I had the same problem, but I solved it.

    It was occurring with AirpodsPro, WF-1000XM4, WH-H910N and BTR3K.

    (All devices were used on a Windows 10 PC.)

    After resetting the Bluetooth devices to factory settings, all devices worked fine.

    I hope this will help.

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  4. Anonymous
    2022-08-09T10:09:33+00:00

    This did not work for me. Model is WH-1000MX4. I tried deleting all connections under windows 11 followed by a factory reset and reconnection.

    Status: MS Teams still does not show the hands-free bluetooth profile and if I try and use these headphones with my Yeti mic, there is no sound to the headphones.

    I *do* see the two bluetooth profiles under device manager (in both bluetooth and sound devices). So, it seems to me that Windows is OK but MS Teams is not.

    In case it's helpful, when placing a test call in MS Teams, I can initially hear the call commence but MS Teams seems to cutt off the sound to the headset shortly after the call starts - it's actually quite obvious when the audio is cut.

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  5. Anonymous
    2022-08-09T16:53:22+00:00

    Hi logularjason,

    Your case and mine may be different.

    My case is very similar to Kartikey's case.

    This did not work for me. Model is WH-1000MX4. I tried deleting all connections under windows 11 followed by a factory reset and reconnection.

    Does "factory reset" mean "Initialize the earbuds to restore factory settings" on the following site? https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/articles/00264029#Initialize

    Also, unrelated or not, I have done the following operations

    • Unregistered all audio devices from my iPhone and iPad.
    • Uninstalled the pre-installed THX Spacial Audio.
    • Downloaded and installed the latest drivers from Intel.

    Windows version is 21H2.

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