Windows 11 | No Hands free mode for bluetooth earphones

Good Day Kartikey,

My name is Carlo, I am also using Windows 11 pc and community member like you. Let us work together to sort this out.

Here's the steps you can try.

-Go to Device Manager

-Expand the Bluetooth

-Look for Bluetooth driver that was installed

-Right click and Update

-Look for "Browse my computer for driver

-Let me pick drivers available drivers

-Choose an old driver and use it.

Restart and check the Bluetooth.

If issue persist, let's download the deidcated driver

What is the exact model of your computer?

To check the system model proceed with these steps.

-Press Windows key + R

-Type msinfo32 and hit enter.

-Look for the System Model and Manufacturer and post it here.

I hope the information above helps. Please let me know how it goes.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

Hi Carlo,

I tried your suggestion but it did not work.

Pasting my model details below.

Manufacturer: HP

Model: OMEN Laptop 15-ek0xxx

Thanks,

Kartikey

Good Day Kartikey,

I appreciate your time getting back to this thread, please proceed with these steps.

-Go to Device Manager

-Expand the Bluetooth

-Look for Bluetooth driver that was installed

-Right click and Uninstall

Once uninstalled, go to this link below and click "Let HP Detect Your Product"

https://support.hp.com/us-en/drivers/laptops

Locate the latest Bluetooth driver, check if there's a driver that was release for Windows 11.

Download and install it , restart once done and check.

Have a wonderful day ahead and stay safe.

Sincerely,

Carlo T.

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When you connect your bluetooth earphones you expect to see two output devices, Headset (music) and Hands-Free mode (voice) ...

Sorry, that's not correct.

When you pair Bluetooth earphones with Windows, you should expect to see two Bluetooth profiles in Windows:

• Headphones, for listening to music; and
• Headset, for video-conferencing.

The Hands-free profile is for controlling a device with voice commands, and the most well-known applications are Android Auto and Apple CarPlay.

What's confusing, and frustrating, is that Bluetooth is its own technology, separate from Windows, so if you're having trouble with Bluetooth, you need to ask for help from the device manufacturer - in your case, the earphone manufacturer - not from Microsoft. Any advice you get here centers around reinstalling the device or the Bluetooth software, which only helps temporarily if it helps at all.

Adding to the confusion and the frustration is that these three profiles were originally designed to be used with a mobile device - a phone, mostly - not a computer. So device manufacturers need to find a way to 'make it work' with a computer.

Hi Carlo,

Do you mean the Bluetooth driver of the laptop OR the driver of the earphones themselves?

Both have separate drivers in the bluetooth section of Device Manager.

Thanks,

Kartikey