Windows 11 | No Hands free mode for bluetooth earphones

Anonymous
2021-11-04T05:17:20+00:00

Hi,

So, yesterday I upgraded from Windows 10 to Windows 11 and everything seemed to be working fine until I connected my bluetooth earphones.

When you connect your bluetooth earphones you expect to see two output devices, Headset (music) and Hands-Free mode (voice) but I can only see the Headset mode.

I checked the earphone properties from the Device Manager and I can see "Hands-Free telephony" in the Services tab but in the Output Devices, the hands-free mode is not visible at all.

I've tried everything from re-connecting to reinstalling drivers but nothing seems to be working.

This is preventing from attending any Meetings on apps like Google Meet or Microsoft Teams.

Any help would be much appreciated!

Regards,

Kartikey

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2022-11-16T00:21:20+00:00

    FIXED for me.

    I simply had to toggle "Handsfree Telephony" as mentioned above, but I had to UNCHECK it.

    And, under windows11, I had to dig for the "Services" menu where this property resides.

    It's buried under Settings -> Bluetooth & Devices -> Devices -> More devices and settings -> WH-1000XM4 -> Services

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  2. Anonymous
    2022-11-13T23:15:23+00:00

    This setting has always been enabled in my case.

    The issue is that I do not see *both* headset and heaphones for the 1000XM4. I only see headphones. Teams only allows combining 1000XM4 *headset* with an external mic. The 1000XM4 headphones must be used with the 1000XM4 mic, unfortunately.

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  3. Anonymous
    2022-11-11T15:44:41+00:00

    Fixed (in my case): uncheck "Enable audio enhancements" on Headset properties

    Precondition:

    • Bluetooth headset connected
    • Control Panel ->Hardware and Sound->Devices and Printers -> go to its properties (by right click on the device) -> "Services" Tab -> check "Handsfree Telephony"

    Steps to fix (follow this order!):

    1. Control Panel ->Hardware and Sound -> Sound -> "Playback" tab
      • 1.a) select "Speaker" and then on "Set Default" button click the arrow down and then "Default Device"
      • 1.b) select "Headphones" and then on "Set Default" button click the arrow down and then "Default Communication Device"
    2. Control Panel -> Hardware and Sound -> Sound -> "Recording" tab
      • 2.a) select "Headset" and then click "Poperty" button -> "Advanced" tab
      • 2.b) Uncheck "Enable audio enhancements" and then OK

    DONE! :)

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  4. Anonymous
    2022-11-07T03:53:31+00:00

    Try allow "Desktop apps" to use your microphone in the privacy settings, works for me. It looks like Teams is not seen as a special case app by Windows 11 and its permissions come from the global app permissions.

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  5. Anonymous
    2022-11-07T03:49:30+00:00

    Hi, only see the "sterio" option in teams. I believe its a Windows 11 thing as they see to be doing the Apple and trying to simplify options....

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