Windows 11 | No Hands free mode for bluetooth earphones

Anonymous
2021-11-04T05:17:20+00:00

Hi,

So, yesterday I upgraded from Windows 10 to Windows 11 and everything seemed to be working fine until I connected my bluetooth earphones.

When you connect your bluetooth earphones you expect to see two output devices, Headset (music) and Hands-Free mode (voice) but I can only see the Headset mode.

I checked the earphone properties from the Device Manager and I can see "Hands-Free telephony" in the Services tab but in the Output Devices, the hands-free mode is not visible at all.

I've tried everything from re-connecting to reinstalling drivers but nothing seems to be working.

This is preventing from attending any Meetings on apps like Google Meet or Microsoft Teams.

Any help would be much appreciated!

Regards,

Kartikey

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2021-11-04T06:17:42+00:00

    Hi Carlo,

    I tried your suggestion but it did not work.

    Pasting my model details below.

    Manufacturer: HP

    Model: OMEN Laptop 15-ek0xxx

    Thanks,

    Kartikey

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  2. Anonymous
    2021-11-04T05:58:08+00:00

    Good Day Kartikey,

    My name is Carlo, I am also using Windows 11 pc and community member like you. Let us work together to sort this out.

    Here's the steps you can try.

    -Go to Device Manager

    -Expand the Bluetooth

    -Look for Bluetooth driver that was installed

    -Right click and Update

    -Look for "Browse my computer for driver

    -Let me pick drivers available drivers

    -Choose an old driver and use it.

    Restart and check the Bluetooth.

    If issue persist, let's download the deidcated driver

    What is the exact model of your computer?

    To check the system model proceed with these steps.

    -Press Windows key + R

    -Type msinfo32 and hit enter.

    -Look for the System Model and Manufacturer and post it here.

    I hope the information above helps. Please let me know how it goes.

    Have a wonderful day ahead and stay safe.

    Sincerely,

    Carlo T.

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