Windows 11 | No Hands free mode for bluetooth earphones

Anonymous
2021-11-04T05:17:20+00:00

Hi,

So, yesterday I upgraded from Windows 10 to Windows 11 and everything seemed to be working fine until I connected my bluetooth earphones.

When you connect your bluetooth earphones you expect to see two output devices, Headset (music) and Hands-Free mode (voice) but I can only see the Headset mode.

I checked the earphone properties from the Device Manager and I can see "Hands-Free telephony" in the Services tab but in the Output Devices, the hands-free mode is not visible at all.

I've tried everything from re-connecting to reinstalling drivers but nothing seems to be working.

This is preventing from attending any Meetings on apps like Google Meet or Microsoft Teams.

Any help would be much appreciated!

Regards,

Kartikey

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2023-08-23T17:48:52+00:00

    I agree, Microsoft, shame on you!

    So many users affected, such a stupid issue missed by QA team!

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  2. Anonymous
    2023-01-20T20:10:42+00:00

    Hello Kartikey,

    I had the exact same issue as you described. I use Teams a lot for work and have a custom setup (Headphones for Output, Separate Mic for Input).

    After around 2 hours of searching, I found a temporary solution! https://techcommunity.microsoft.com/t5/report-an-issue/bluetooth-devices-have-less-audio-options-bad-audio-quality-win/m-p/2831911 

    Hope that helps.

    Best wishes

    Jamie

    hi mate, I'm having this problem with a user at my company but I cannot access the link you mentioned. Do you mind sharing the steps or instructions? Thanks.

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  3. Anonymous
    2023-01-05T17:37:38+00:00

    Hay everyone,

    I faced the same issue after upgrade windows 10 to windows11 on my desktop.

    Temporary fixed solution:

    I just used my old bluetooth dongle to replace the new one, then the problem was fixed.

    And I notice that windows 11 still don't separate my bluetooth device(Beats Flex ) into two devices( stereo headset & hands-free), but my headset works fine finally in Teams conference.

    PS. I also have a laptop(Surface pro 5). I force it to upgrade to windows 11(Microsoft do not allow officially).

    This Windows 11 separate my bluetooth headset into two devices ( stereo headset & hands-free) in this kind enviroment. It's weird.

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  4. Anonymous
    2022-12-27T15:47:19+00:00

    Same issue for me. One headset and one headphones with hands free option (Galaxy Buds Live by Samsung) were working perfectly on Windows 10 (but I didn't have mentioned updated which merges two sound devices into one) but doesn't work on Windows 11 (22H2). Tried all the solutions listed in this thread but non of them work.

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  5. Anonymous
    2022-11-13T23:15:23+00:00

    This setting has always been enabled in my case.

    The issue is that I do not see *both* headset and heaphones for the 1000XM4. I only see headphones. Teams only allows combining 1000XM4 *headset* with an external mic. The 1000XM4 headphones must be used with the 1000XM4 mic, unfortunately.

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