NVMe found/detected/recognized in BIOS but not found/detected/recognized by Windows 10 / Windows 11

Anonymous

I've seen similar posts scattered over the internet and no real solutions. The issue seems to be specific to AMD processors and respective motherboards. I've seen most posts related to MSI boards but I doubt it's limited to them.

Scenario:

You install a second NVMe drive onto your motherboard, your BIOS sees the drive, but Windows does not in Device Manager or Disk Management.

I've done everything from messing around with the BIOS to buying a PCIe NVME Riser to make sure it wasn't a bad NVMe connection. I know my MSI x470 Gaming Plus board supports 2 drives, this was not related to a disabled SATA port, or a drive support/compatibility issue. Nothing worked and I refused to reinstall Windows as a solution (as I've seen in other posts recommending). After spending way too many hours on this problem, I finally found the solution to my specific issue and it's all related to the "AMD-RAID Bottom Device" Controller Drivers that the AMD chipset software installs. For whatever reason, this AMD driver and Windows do not get along. The solution is to change/update the driver to the Standard NVME controller that comes with Windows.

Solution:

-Device Manager -> Storage Controllers -> Expand

-Find AMD-RAID Bottom Device -> Right Click -> Properties -> Driver -> Update Driver

-Browse From My Computer -> Let me pick from a list -> Select Standard NVM Express Controller -> Next

-Within 2 seconds, everything seems to be working without any issues.

NVME M.2 SSD detected in BIOS - not detected in Windows 10 x64 - Microsoft Community

Windows not recognizing new m.2 NVME SSD but shows in BIOS - Microsoft Community

I posted this so the internet will archive this for future use. Hopefully this helps someone out there who's had similar issues. Or runs into them randomly after an AMD Chipset update.

System specs:

AMD Ryzen 2900X

Asus X470 Gaming Plus - Latest at time of post

Disks:

Samsung Evo 970 Plus 500 GB M.2 NVME
WD BLACK SN850 1TB
Samsung SSD 850 EVO 500GB

-WDC 1TB Drive

GPU: GTX 970

OS: Windows 10 x64 Pro & Windows 11 x64 Pro

Update (7/19/2022):

Happy to see people getting value from this post. After doing some investigation, it seems like the AMD chipset drivers install the AMD-RAID Bottom Device drivers. For some unknown reason, Windows defaults to those drivers and it shouldn't. It should be using the Standard NVM Express Controller. This is probably why people who do a fresh install don't see this problem since the AMD-RAID bottom device drivers wouldn't be installed. These drivers are only supposed when setting up a raid array using the amd raidxpert utility. Otherwise for 99.9999% of regular users, the standard windows driver is sufficient.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

60 answers

Anonymous

2023-04-13T17:04:06+00:00

Thank you, sir! This worked on a Gigabyte X570 AORUS XTREME (rev. 1.2) for anybody else searching. THANK YOU THANK YOU THANK YOU.
Was this answer helpful?

0 comments No comments
Anonymous

2023-03-08T19:53:29+00:00

Nooo way - i searched so long! Never ever i had found this solution. Thank you very much!!!
Was this answer helpful?

0 comments No comments
Anonymous

2023-02-08T18:37:47+00:00

Can confirm this worked, Windows 11 and AMD 5900X with x570 Mobo. Thanks!
Was this answer helpful?

0 comments No comments
Anonymous

2023-01-20T11:34:24+00:00

Awesome, thank you for your post, Im having this issue as well, but I cant seem to find a way to solve it because my windows is installed on the nvme drive that disappeared, therefore I keep getting looped into BIOS (which detects it and passes the test)

Therefore since I cant post into windows, I cant apply your solution :(

Any suggestions?

Thanks
Was this answer helpful?

0 comments No comments
Anonymous

2022-12-20T15:46:12+00:00

This is simply unbelievable. I almost sent my Kingston KC3000 back because Windows did not see it at all... But low level programs like BIOS, partition manager did... That what's kept me going... I have uninstalled the samsung NVME driver I had for my first SSD and didn't work. I disabled AMD Bottom driver but didn't work. I was close. THen I found your post. I knew the bottom driver should be changed to MS NVME driver the minute I read about it. If you have 2 NVME's you need 2 drivers...

I had the AMD raid before 2 years and gave me nothing but trouble and it still posessed my system. I lost whole weekend on this and thanks to your post, everything is working now!

THANK YOU!
Was this answer helpful?

0 comments No comments