This is a pretty serious issue, considering TOZO T10 is the #4 Best seller in Earbud & In-Ear Headphones on amazon and TOZO T6 are #7:
https://www.amazon.com/gp/bestsellers/electronics/12097478011/ref=pd_zg_hrsr_electronics
They're used by millions and millions of people. I'm sure microsoft is on it... It's a driver missassignment issue, windows identifies the wrong driver somewhere deep in the system code, but nothing on the surface appears to be awry, unless you look very very deep and go through every possible step.
MILLIONS AND MILLIONS of people use these earbuds. Get your things together Microsoft and TOZO, this is serious!!!