Windows 11 Update - Tozo t6 Earbuds no longer have sound

Anonymous
2021-11-12T17:48:51+00:00

Updated to Windows 11, now my Tozo t6 earbuds do not provide sound. Anyone else come across this? We've uninstalled driver, earbuds, turned everything off and back on. Saw in a reddit.com thread others are having the same issue.

Windows for home | Windows 11 | Devices and drivers

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  1. Anonymous
    2022-10-13T18:01:55+00:00

    Microsoft,

    When do you plan to fix this? It's very frustrating to otherwise loyal customers. Unfortunately for you, I have not had any issue with my iOS devices and am in the market for a new computer for unrelated reasons. It would be a shame for you to lose my business as a result of your inaction on this.

    Very respectfully,

    Joseph R. Trump

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  2. Anonymous
    2022-10-20T14:31:40+00:00

    same story with Aukey EP-T21 earbuds (works flawlessly EVERYWHERE except in Windows 11 devices).

    Aukey support ended up saying "buy other model since that one is not supported in Windows 11" and I believe them: there is no way/trick that works, have tried EVERYTHING. Absolutely a Windows 11 related problem the device connect but do not play audio (and have to say connection too is not stable, have never seen!)

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  3. Anonymous
    2022-10-20T15:26:09+00:00

    Hola. It's been a while since I first posted this. I was able to get Tozo to replace my earbuds with an updated version that is compatible with Windows 11. Those work fine.

    Just a thought, you might try rolling your system back to Windows 10 (if possible) and seeing if your earbuds magically repair themselves. With the Tozo ones, it clearly ended up being a compatibility issue that they were able to fix with a patch.

    Bill

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  4. Anonymous
    2022-11-07T07:50:23+00:00

    Mine shows its connected but no sound. Definitely windows 11 problem.

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  5. Anonymous
    2022-11-30T19:53:57+00:00

    So, this is caused by a driver problem.

    • The first time that I added the TOZO T6 on my PC, it was detected as a hands-free device, and I didn't offer an option to change it to the stereo one.
    • The next time that I paired it, it was connected as a stereo headset and didn't output any audio anymore, leading me to this post.

    So I tested a number of Bluetooth configurations, and at last, I played with the devices on Device Manager. There's an order to get the hands-free functioning.

    • First, you add the T6 normally.
    • After that, you go to the device manager and disable both TOZO T6 devices.
    • Then, you go to the Bluetooth devices, disconnect the T6, wait a few seconds and turn off the Bluetooth.
    • At this point, your T6 will be turned off or disconnected. Certify that they are indeed turned off and turn them on again, they will inform "pairing"
    • Turn on the Bluetooth in the Windows, and now your T6 will be paired as a hands-free device. The sound is crappy, but at least is usable.

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