Windows 11 Update - Tozo t6 Earbuds no longer have sound

Anonymous
2021-11-12T17:48:51+00:00

Updated to Windows 11, now my Tozo t6 earbuds do not provide sound. Anyone else come across this? We've uninstalled driver, earbuds, turned everything off and back on. Saw in a reddit.com thread others are having the same issue.

Windows for home | Windows 11 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

104 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2022-03-31T12:59:20+00:00

    I got a response from *** Email address is removed for privacy ***.

    It took me two episodes, but the second guy was very workable, sent me replacement T6s, saying they had addressed the issue. They worked immediately on my Windows 11 system.

    I had previously sent my email to Tozo at "info_at_tozostore_dot_com". Is there a different address for support I should use? I could not find any other link their site.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2022-03-31T13:08:13+00:00

    Used same and got a response.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2022-03-31T13:20:00+00:00

    Used same and got a response.

    Ok. I'm going to give it a third try. If that fails, then goodby Tozo. I'll buy from another manufacturer.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2022-04-06T19:15:00+00:00

    same problem for me...are your earphones still under warranty or that doesn't matter?

    Was this answer helpful?

    0 comments
  5. Anonymous
    2022-04-07T08:52:02+00:00

    Hi,

    I finally received my new Tozo T6 earphones and they are working well with all devices, Windows 11 included.

    For those asking for Tozo's support e-mail address, apparently the forum is hiding it, but it is easy to find here https://www.tozostore.com/support (Tozo Store Support).

    Now the funny thing: the day I received the new earphones, I tried again the old ones with Windows 11 and... they worked! I don't understand why, but they did work. Maybe there was a problem with Windows which was fixed in one of the latest updates...

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments