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Updated to Windows 11, now my Tozo t6 earbuds do not provide sound. Anyone else come across this? We've uninstalled driver, earbuds, turned everything off and back on. Saw in a reddit.com thread others are having the same issue.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I sent an e-mail to ******@tozostore.com. They tried to start a trouble shooting procedure, but I told the that I had already tried everything and I copied the link to this post.
They offered me a replacement or a half refund. According to them the replacement will work on Windows 11, so I accepted. We'll see...
The Tozo support person I talked to wasn't quite as generous. I was only offered 1/2 my purchase price back or nothing. They were very rude. They basically said "take it or leave it". Never once did they even apologize for the problem.
Had a thread going on this for a while and a lot of people were having this problem.
After not being able to come up with a fix or a workaround, I was able to contact Tozo. They seemed to understand the issue and sent me replacement T6s. I live kind of off the grid so they took a while to get to me. I received them and they worked immediately with my Windows 11 system. So, I think they have acknowledged and fixed the issue.
Bill
Kudos to them.
I don't think they have universally accepted responsibility. It depends upon which Tozo support person you talk to. Within the last 2 weeks I had a very unsatisfying exchange with them, ending in keeping my original T6 that still don't work. Further, they did not seem to care much about it.
