I contacted Tozo and they offered me a refund or a different model (Tozo NC9) and they work great - so I advise everyone to keep trying!
Windows 11 Update - Tozo t6 Earbuds no longer have sound
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Anonymous
Updated to Windows 11, now my Tozo t6 earbuds do not provide sound. Anyone else come across this? We've uninstalled driver, earbuds, turned everything off and back on. Saw in a reddit.com thread others are having the same issue.
Windows for home | Windows 11 | Devices and drivers
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Anonymous
2022-03-20T00:50:48+00:00 -
Anonymous
2022-03-20T00:41:16+00:00 I had the problem with the newer model T12. After denying responsibility last year, this year I had a tech support person by email give apology and send a replacement that works on the laptop with windows 11.
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Anonymous
2022-03-18T21:19:56+00:00 Hello everyone.
To follow up on this topic, I finally decided to send a long explaining email to Tozo support. I asked for an acknowledgement of reading and receipt but did not receive anything.
No feedback, no answer, nothing... Maybe I don't have the right address?
I sent it to: info_at_tozostore_dot_com
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Anonymous
2022-03-18T20:59:09+00:00 Sorry to hear that. Maybe they have someone monitoring this thread, as it has been going on for a few months now, with a lot of people having the same problem.
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Anonymous
2022-03-18T20:26:33+00:00 I don't think they have universally accepted responsibility. It depends upon which Tozo support person you talk to. Within the last 2 weeks I had a very unsatisfying exchange with them, ending in keeping my original T6 that still don't work. Further, they did not seem to care much about it.