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Updated to Windows 11, now my Tozo t6 earbuds do not provide sound. Anyone else come across this? We've uninstalled driver, earbuds, turned everything off and back on. Saw in a reddit.com thread others are having the same issue.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Reposting this again in case some missed it. Tozo will replace the earbuds free of charge with NC9 pair, which are more expensive than original T6 - and they work beautifully.
Nope. They didn't do it for me. I think you just have to get to the right person there. But they refused to replace mine. I am no longer purchasing any more Tozo products.
Thank you for the suggestion! I definitely plan to buy new earbuds that are NOT from Tozo. A terrible customer support experience.
Hello again ! Can anyone confirm the email address to which to send the complaint. TOZO still hasn't answered me...
Reposting this again in case some missed it. Tozo will replace the earbuds free of charge with NC9 pair, which are more expensive than original T6 - and they work beautifully.
Hey everyone! I have had this same problem going on for about four months now, I think. I originally had the TOZO 6 headphones, and after the Windows 11 update, no sound came from the headphones despite being connected. I ordered the TOZO 12, thinking a more recent model would resolve the issue, but no luck. I did not reach out to TOZO since this was a Windows 11 issue. Windows support took me through the standard steps (uninstall the drivers, update my laptop, etc.) and eventually concluded that the headphones must be the problem despite the fact they were connecting to my phone just fine. I kept the TOZO 12 as backup headphones in case I lost the TOZO 6, but as a college student who attends Zoom, BlueJeans, and Microsoft Teams meetings every week, it's convenient to connect my headphones to my laptop. (Side note, for some reason, both headphones worked when I was in a meeting, but not out. I don't know if maybe the meetings app was doing something to get the sound to work correctly) But essentially, I came on here to say that if you are one of the people still going through this and, like me, did not want to go through the process of going back to Windows 10 and risking losing your data; then I recommend buying these headphones. I received them today, and they work perfectly. They fit comfortably in my ear, are wireless, have touch control, the sound quality is the same for TOZO, the price was pretty good, and the best part is they connect to my laptop! Usually, I don't comment on these things, but I just wanted to offer some help to those still struggling with it.
