Used same and got a response.
Windows 11 Update - Tozo t6 Earbuds no longer have sound
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Anonymous
Updated to Windows 11, now my Tozo t6 earbuds do not provide sound. Anyone else come across this? We've uninstalled driver, earbuds, turned everything off and back on. Saw in a reddit.com thread others are having the same issue.
Windows for home | Windows 11 | Devices and drivers
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Anonymous
2022-03-31T13:08:13+00:00 -
Anonymous
2022-03-31T12:59:20+00:00 I got a response from *** Email address is removed for privacy ***.
It took me two episodes, but the second guy was very workable, sent me replacement T6s, saying they had addressed the issue. They worked immediately on my Windows 11 system.
I had previously sent my email to Tozo at "info_at_tozostore_dot_com". Is there a different address for support I should use? I could not find any other link their site.
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Anonymous
2022-03-31T12:12:52+00:00 I got a response from ******@tozostore.com.
It took me two episodes, but the second guy was very workable, sent me replacement T6s, saying they had addressed the issue. They worked immediately on my Windows 11 system.
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Anonymous
2022-03-30T16:42:27+00:00 Reposting this again in case some missed it. Tozo will replace the earbuds free of charge with NC9 pair, which are more expensive than original T6 - and they work beautifully.
Nope. They didn't do it for me. I think you just have to get to the right person there. But they refused to replace mine. I am no longer purchasing any more Tozo products.
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Anonymous
2022-03-30T16:41:30+00:00 Thank you for the suggestion! I definitely plan to buy new earbuds that are NOT from Tozo. A terrible customer support experience.