Windows 11 Update - Tozo t6 Earbuds no longer have sound

Microsoft,

When do you plan to fix this? It's very frustrating to otherwise loyal customers. Unfortunately for you, I have not had any issue with my iOS devices and am in the market for a new computer for unrelated reasons. It would be a shame for you to lose my business as a result of your inaction on this.

Very respectfully,

Joseph R. Trump

6 months and this is still an issue. What a joke. I have a couple sets of bluetooth earbuds but have just recently tried using these with my computer. Nothing I have tried works in order to hear audio for Zoom calls, YouTube, or anything. Thanks Microsoft for not providing a fix.

Hi,

I finally received my new Tozo T6 earphones and they are working well with all devices, Windows 11 included.

For those asking for Tozo's support e-mail address, apparently the forum is hiding it, but it is easy to find here https://www.tozostore.com/support (Tozo Store Support).

Now the funny thing: the day I received the new earphones, I tried again the old ones with Windows 11 and... they worked! I don't understand why, but they did work. Maybe there was a problem with Windows which was fixed in one of the latest updates...

That's interesting.

My T6's still do not work on WIndows 11 and I keep WIndows 11 updated. Perhaps connecting with the "good" T6s it made your Windows 11 "aware" of something or whatever that now makes it recognize the old ones. That's a sketchy explanation based upon what little knowledge I have of how BT devices are recognized and configure under the hood with Windows 11. :p

Regardless... I finally did get a full refund from Tozo after many emails. But they gave me the impression it was with some bitterness on their part. I'm a bit gun-shy to purchase another pair of T6's, so I will be looking to buy a make/model.

Hi,

I finally received my new Tozo T6 earphones and they are working well with all devices, Windows 11 included.

For those asking for Tozo's support e-mail address, apparently the forum is hiding it, but it is easy to find here https://www.tozostore.com/support (Tozo Store Support).

Now the funny thing: the day I received the new earphones, I tried again the old ones with Windows 11 and... they worked! I don't understand why, but they did work. Maybe there was a problem with Windows which was fixed in one of the latest updates...

Hey everyone! I have had this same problem going on for about four months now, I think. I originally had the TOZO 6 headphones, and after the Windows 11 update, no sound came from the headphones despite being connected. I ordered the TOZO 12, thinking a more recent model would resolve the issue, but no luck. I did not reach out to TOZO since this was a Windows 11 issue. Windows support took me through the standard steps (uninstall the drivers, update my laptop, etc.) and eventually concluded that the headphones must be the problem despite the fact they were connecting to my phone just fine. I kept the TOZO 12 as backup headphones in case I lost the TOZO 6, but as a college student who attends Zoom, BlueJeans, and Microsoft Teams meetings every week, it's convenient to connect my headphones to my laptop. (Side note, for some reason, both headphones worked when I was in a meeting, but not out. I don't know if maybe the meetings app was doing something to get the sound to work correctly) But essentially, I came on here to say that if you are one of the people still going through this and, like me, did not want to go through the process of going back to Windows 10 and risking losing your data; then I recommend buying these headphones. I received them today, and they work perfectly. They fit comfortably in my ear, are wireless, have touch control, the sound quality is the same for TOZO, the price was pretty good, and the best part is they connect to my laptop! Usually, I don't comment on these things, but I just wanted to offer some help to those still struggling with it.