KB5003690 BSOD

Anonymous
2021-06-24T12:44:33+00:00

Not so fast! On installing this update.

Installed KB5003690 (tried) on five rigs. Three no issue, one refused to install, and worst of all one started BSOD constantly after installing. Removed from that rig and all was fine and returned to normal. Reinstalled KB5003690 to verify this was the issue and yes, the BSOD issues returned, again uninstalled and all returned normal again. I'm satisfied in saying that KB5003690 is / was the issue.

Heidi-Ann

Scientific Frontline

Rig with issue

Edition Windows 10 Home

Version 20H2

Installed on ‎10/‎21/‎2020

OS build 19042.1055

Experience Windows Feature Experience Pack 120.2212.2020.0

Processor AMD FX(tm)-8320 Eight-Core Processor 3.50 GHz

Installed RAM 8.00 GB

System type 64-bit operating system, x64-based processor

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2021-06-29T21:10:39+00:00

    here's a few minidumps, hope they help

    [EDIT: removed minidumps folder]

    this is the latest one: 062921-9546-02.dmp

    sorry i couldn't figure out how to attach them here and i am desperate

    please please help

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  2. Anonymous
    2021-06-29T20:29:00+00:00

    i uninstalled a few and now i got some new ones from today even if i specifically paused updates:

    i would very much appreciate any help

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  3. Anonymous
    2021-06-29T20:21:07+00:00

    Same here, haven't updated since end May, did an update last night and today I can't run more than half hour without bsod.

    The updates installed these (in reverse order of time):

    KB5004476

    KB5003690

    KB5003537

    Servicing Stack 10.0.19041.1081

    Uninstalled 3690 but still got bsod, trying the others... This is so inconvenient.

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  4. Anonymous
    2021-06-24T13:57:41+00:00

    Hi Heidi-Ann,

    Yes, if you could please do that when you have time, the minidump file may indicate why your PC is bluescreening and what incompatibility that update is causing on your system.

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  5. Anonymous
    2021-06-24T13:51:57+00:00

    Well unfortunately I have already done a clean-up with O&O Safe Erase that apparently cleaned up the "minidump" too.

    Though if you think an answer can be found here I will redownload and reinstall KB5003690 and pull the dump file. Though it won't happen till this weekend since I'm about to head out of town, yet if you are still interested in the issue, I would be more than happy to give you what you need to debug this issue.

    Thanks you Dave for the quick response.

    My main concern is when they release this update in July that many others could be affected.

    Heidi-Ann

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