Lenovo Legion Desktop 5i keeps freezing and bsoding

Anonymous
2021-07-14T14:59:23+00:00

Recently, I got a legion 5i, model T5-28IMB05. It's a great pc, it has good specs and it's really fast in games. However, since day one I've been getting random freezing issues. This happens absolutely randomly, but not so often - only once a day.

Whenever I'm doing anything (even something not power-intensive like browsing the web) my pc could freeze and bsod. This is how it looks like: the pc stays on a screen (freezes) then after about a minute it cuts to a blue screen and gives me an error message: DPC_WATCHDOG_VIOLATION.

Every time my pc restarts after the bsod, my realtek audio drivers go missing, and there is no sound coming from the pc, as well as the audio device being hidden in device manager. Strangely enough, after a hard power off (holding the power button) the realtek drivers come back.

Another possibly related issue I've been having is that my wifi card just cuts out during large downloads like steam games. It will be going at full speed, until it drops to 0 mbs and kills the internet for my pc until I restart the wifi.

I've tried doing a fresh install of the newest nvidia driver, did the built in memory check twice, fixed registries with errors in them via a third party application, and I've even done a completely fresh install of windows from a usb stick.

Here are my zipped up .dmp crash logs that include 4 of the latest crashes.

https://drive.google.com/file/d/1cSuxg3fpD7zykqmJZsVfbyAFHZXxmBPP/view?usp=sharing

Windows for home | Windows 10 | Performance and system failures

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  1. DaveM121 931.8K Reputation points Independent Advisor
    2021-07-14T15:39:33+00:00

    Hi hereforprize,

    I am Dave, an Independent Advisor, I will help you with this.

    Your minidump files indicate two drivers as a cause of your system crashes, Netwtw08.sys which is the device driver on your Intel WiFi card and nvlddmkm.sys which is the device driver on your Nvidia graphics card.

    Completely remove the current Nvidia device driver using the widely available free DDU utility, then restart your PC and go to the support page for your PC on the manufacturer's website to download and install their recommended version of the Nvidia Video Card device driver and the Intel WiFi card driver.

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  2. Anonymous
    2021-11-19T20:33:03+00:00

    My BBB complaint got me a call from Lenovo corporate customer care. I have ticket with them and they sounded sincere in there desire to resolve this.

    I will keep you posted :)

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  3. Anonymous
    2022-02-11T07:31:13+00:00

    CristianNoriega2 on page 2 posted this solution that worked for me (for over a year) & now the issue came back with the new windows update.

    it's not the pretiest thing, but it definitely works.

    here's the comment copy & pasted for reference:

    the solution is super simple

    I have the same computer and suffered the same random freezes even using the browser

    pass the equipment by guarantee and I got another one and I had the same problem

    the solution is not to install the geforce experience, remove the graphics driver and the PhysX, and install the one I leave here ----> https://download.lenovo.com/pccbbs/desktop/u3vdod5us14.exe

    uninstall the old driver restart the computer install the new driver and restart it and you're done

    the problem is the incompatibility of the drivers supplied by geforce, so it is time to use the factory that lenovo supplies.

    hope to help!

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  4. Anonymous
    2021-07-31T09:42:46+00:00

    I have the same problem. T5 freezes after approx. 35 minutes from first 24h's turn on.

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  5. Anonymous
    2021-08-01T00:31:02+00:00

    I too have a Legion T5-28IMB05 with an identical issue to hereforprize. Screen freeze followed by BSOD and error message DPC_WATCHDOG_VIOLATION. Same as hereforprize on rebooting my realtek speakers icon disappears and no sound. This has been happening for approx 1 month.

    I contacted Lenovo who requested I send Minidump files and Event Viewer. Their conclusion was the SSD not able to power on after waking from sleep. Lenovo replaced the SSD, a process that amazingly took just 7 days from pick up to return.

    For 3 days the PC was fine, no freezes until last night when I had 2 freezes in 20 min. Coincidentally I had just updated the NVIDIA driver from 466.84 (2/12/20) to 471.41 (19/7/21). I have now rolled back to 466.84 and no freezes so far. I know it is early days but I think you are on to something hereforprize. The culprit may well be the latest NVIDIA driver. I wont be updating any time soon.

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