driver updates greyed out

I read that if  i use the media creation tool tht it wil not lose anything . and also that it could put both 2004 and 20 h2 into the computer  that was from dell is that true.  is that what you were suggesting I do with the 2004 update as well Dell was going to do it for me last night but again  because of the troubles it caused before I did not have them  do it. I ned to find something I can back up to flash drive or external hard drive

 I have over 9000 photo on my computer that  i do not want to lose. well actually I do not want to lose anything. will send you the  info that dell  gave me  . see but again  everyone wants to walk me through there  in lies the problem. walking  me through  to me is like  sending me to a foreign country and  and expecting me to immediately speak the language . I also understand that   a remote and intll by remote wit a tech may make the  tech also leary because  if  theymess up  I will unleash my rath. Not so.. All I ask for is a tech  remotely connect and help me with this..  I was also told that if  i did not update to an newer version I would get no more updates of any kind no driver update no program or app updates if  i do not update or security updates, That was supposed to be the whole reason to go to 10  because 7 would be diontinued . . i in fact the that if  i do not upgrad  i will never get another update of any kind  ever

No, Mary, I did not say the only way to run the 20H2 Update is to download and run it. I only said that was the best way to run it if it causes problems when installing. I also suggested if 20H2 is problematic to try 2004 so you have something in between for now instead of being on such an old version.

I also miss WIndows 7. But Windows 10 can be made to run just as good.

I hate windows 10  give me back 7 any day  never liked 10 the only reason i  got  10 is because i am routed to my dad computer and he thought that if  i stay with  7 it  would mess him up  on windows 10.  i truly hate windiows 10

Was perfectly  happy with 7

what a stupid to  up dtare versions it was not that way in windows 7   you just updated   any updates