AVE... I have a constant problem with running Windows 10 on a new PC. First crashes were caused by faulty PSU, but I replaced it already. Other components (CPU, GPU, motherboard, SSD, RAM) are brand new. I have two old hard drives too, but I use them for storage only. I have random BSODs with random BugCheck errors, all indicating the culprit to be ntoskrnl.exe with address 3f5780. No matter what I do, I can't avoid BSODs 3-5 times a day. Things I did: DISM and SFC, multiple times. Found some corrupt files on two occasions, fixed them, no results. Driver Verifier #1, found problems with ene.sys (Gigabyte RGB Fusion and related bloatware). Cleared it all out and removed offending file. Didn\t work. Driver Verifier #2, this time it was AmdTools64.sys, removed all amd*.sys files just in case. Didn't help. Driver Verifier #3, Avast VM driver sys file this time. At that point I decided it's not the drivers, it's something else. I ran MemTest 86 on my memory (which is overclocked by XMP profile). No errors. Also state of overclocking has no effect on the BSODs. I checked temperatures, ran AIDA64 stability tests, ran Fumark test on GPU, no problems with that since PSU was replaced. Last night I ran Media Creation Tool to overwrite the entire OS. I had 3 BSODs since, including one while writing this. I had following BugChecks (as shown by BlueScreen View): 0x0000003b (00000000c0000005, fffff8056b0087de, ffffc58c841def40, 0000000000000000) 0x00000001 (00007ff9f8a0c074, 0000000000000000, 000000000000ffff, ffff8707`88461b80) 0x00000139 (000000000000001e, ffffdd09f7f28f50, ffffdd09f7f28ea8, 0000000000000000) 0x00000139 (000000000000001e, ffffcb0f5f40cf50, ffffcb0f5f40cea8, 0000000000000000) All logs, minidumps and last memory dump file are here: https://drive.google.com/file/d/1dL6jaLUunthZNOxaFSTEAC2VT5g4iNaj/view?usp=sharing EDIT: Just had another BSOD. This time with XMP disabled. BlueScreen View says: 0x00000133 (0000000000000000, 0000000000000501, 0000000000000500, fffff800444fa320) with ntoskrnl.exe+3f5780, as always. File version: 10.0.19041.685 (WinBuild.160101.0800). HELP!

So,I've had 26 hours without any bsod,crash,YouTube hickups or game-failure.What did I do? I rolled back my BIOS to F3 on my Gigabyte Aorus Elite X570, Disabled Core Performance Boost , XMP on and set my DDR volt to 1.35 Volts. The biggest chance I noticed when monitoring my system with Ryzen Master is , now the Peak and Average Core Voltage stay around 1.45 Volt. With CPB(with F31q bios) on this was actually somewhere between 0.5 to 1.48 Volts.Also in Optimized Default settings in BIOS this was the case. specs Gigabyte Aorus Elite X570 on BIOS F3 (was F31q) AMD Ryzen 5 3600 RAM 16 G G.Skill Trident Z Neo XMP enabled MSI Radeon RX480 gaming 8 g Samsung evo 120 G Windows 10 on AMD High Performance setting in Energy I don't know if there's something not right with the F31q BIOS or if it's just some mismatching between W10 and Gigabyte BIOS or some AMD software. For now my system is stable with practically no lose off performance. Thanx to everyone who posted the solution of turning off CPB.

In sleep mode CPU is turned off completely. Chipset is controlling the state of keyboard/mouse connected to USB/PS2. CPU voltages and clocks are dropped to zero, GPU is turned off, the same goes for hard drives, SSDs and other peripherals. Only RAM is powered on. In hibernation RAM can be turned off because its contents are dumped to system drive... I never had BSODs or reboots related to sleep mode. I don't use "hibernate", and I turn my PC off each night, when I'm going to sleep. I think it's a spectrum of problems with different severity, because some solutions work for some people, but for some almost nothing helps. I don't know, if my fiddling with BIOS helped, or fiddling with CPU socket, or maybe it was only that "High performance" power profile. Still no more BSODs, but I forgot to install Epic Games Launcher...

It's not. You can manually set a bit faster clock and adjust core voltage. But you need to know what you're doing because you can shorten the life of your CPU, and in some cases even damage it...

Hate to say I'm having the same problem. CPU is a Ryzen 5 3600, motherboard a MSI Tomahawk B450. Most of my dumps indicate ntoskrnl.exe +3f5780. Crashes are guaranteed if the computer is idle for a few hours.

Thanks for the link, I suspected the boost thingy, so I switched power profile from AMD balanced to Microsoft balanced. Didn't help. I'll try manually setting the clocks and voltages next. I don't think RAM clock affects anything, it's the CPU boosting problem. My specs: CPU: Ryzen 5 3600 RAM: G.Skill Ripjaws V 3600MHz CL18 2x16GB Motherboard: Gigabyte B450 Aorus Elite GPU: KFA2 RTX 2060 Super SSD: XPG Gammix S11 Pro PSU: Chieftec Smart Series 250-700W (did the upgrade there because previous PSU had problems with 12V line) OS: Windows 10 I've got to 2-10 BSODs a day, depending on what I am doing, phase of the moon, state of cat litter box, level of moodiness of the PC, etc. In other words it's random. I even switched to Chome (ugh!), didn't help. Yesterday my daughter watched a Youtube video, PC crashed 6 times in an hour. OTOH the same day, before and after, I watched multiple videos on YT without any crash, up until evening, when I had two more crashes.

Recurring ntoskrnl.exe crashes and BSODs on a new PC with random BugCheck causes and different drivers - help needed!

Anonymous

AVE...

I have a constant problem with running Windows 10 on a new PC. First crashes were caused by faulty PSU, but I replaced it already. Other components (CPU, GPU, motherboard, SSD, RAM) are brand new. I have two old hard drives too, but I use them for storage only.

I have random BSODs with random BugCheck errors, all indicating the culprit to be ntoskrnl.exe with address 3f5780. No matter what I do, I can't avoid BSODs 3-5 times a day. Things I did:

DISM and SFC, multiple times. Found some corrupt files on two occasions, fixed them, no results.
Driver Verifier #1, found problems with ene.sys (Gigabyte RGB Fusion and related bloatware). Cleared it all out and removed offending file. Didn\t work.
Driver Verifier #2, this time it was AmdTools64.sys, removed all amd*.sys files just in case. Didn't help.
Driver Verifier #3, Avast VM driver sys file this time. At that point I decided it's not the drivers, it's something else.
I ran MemTest 86 on my memory (which is overclocked by XMP profile). No errors. Also state of overclocking has no effect on the BSODs.
I checked temperatures, ran AIDA64 stability tests, ran Fumark test on GPU, no problems with that since PSU was replaced.
Last night I ran Media Creation Tool to overwrite the entire OS. I had 3 BSODs since, including one while writing this.

I had following BugChecks (as shown by BlueScreen View):

0x0000003b (00000000c0000005, fffff8056b0087de, ffffc58c841def40, 0000000000000000)

0x00000001 (00007ff9f8a0c074, 0000000000000000, 000000000000ffff, ffff8707`88461b80)

0x00000139 (000000000000001e, ffffdd09f7f28f50, ffffdd09f7f28ea8, 0000000000000000)

0x00000139 (000000000000001e, ffffcb0f5f40cf50, ffffcb0f5f40cea8, 0000000000000000)

All logs, minidumps and last memory dump file are here:

https://drive.google.com/file/d/1dL6jaLUunthZNOxaFSTEAC2VT5g4iNaj/view?usp=sharing

EDIT:

Just had another BSOD. This time with XMP disabled. BlueScreen View says:

0x00000133 (0000000000000000, 0000000000000501, 0000000000000500, fffff800444fa320)

with ntoskrnl.exe+3f5780, as always. File version: 10.0.19041.685 (WinBuild.160101.0800).

HELP!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

102 answers

Anonymous

2021-02-16T18:31:10+00:00
So,I've had 26 hours without any bsod,crash,YouTube hickups or game-failure.What did I do?

I rolled back my BIOS to F3 on my Gigabyte Aorus Elite X570, Disabled Core Performance Boost , XMP on and set my DDR volt to 1.35 Volts.

The biggest chance I noticed when monitoring my system with Ryzen Master is , now the Peak and Average Core Voltage stay around 1.45 Volt.

With CPB(with F31q bios) on this was actually somewhere between 0.5 to 1.48 Volts.Also in Optimized Default settings in BIOS this was the case.
- specs
- Gigabyte Aorus Elite X570 on BIOS F3 (was F31q)
- AMD Ryzen 5 3600
- RAM 16 G G.Skill Trident Z Neo XMP enabled
- MSI Radeon RX480 gaming 8 g
- Samsung evo 120 G
- Windows 10 on AMD High Performance setting in Energy
I don't know if there's something not right with the F31q BIOS or if it's just some mismatching between W10 and Gigabyte BIOS or some AMD software.

For now my system is stable with practically no lose off performance.

Thanx to everyone who posted the solution of turning off CPB.
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments
Anonymous

2021-02-13T06:11:37+00:00

In sleep mode CPU is turned off completely. Chipset is controlling the state of keyboard/mouse connected to USB/PS2. CPU voltages and clocks are dropped to zero, GPU is turned off, the same goes for hard drives, SSDs and other peripherals. Only RAM is powered on. In hibernation RAM can be turned off because its contents are dumped to system drive...

I never had BSODs or reboots related to sleep mode. I don't use "hibernate", and I turn my PC off each night, when I'm going to sleep. I think it's a spectrum of problems with different severity, because some solutions work for some people, but for some almost nothing helps. I don't know, if my fiddling with BIOS helped, or fiddling with CPU socket, or maybe it was only that "High performance" power profile. Still no more BSODs, but I forgot to install Epic Games Launcher...
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments
Anonymous

2021-02-01T21:10:35+00:00

It's not. You can manually set a bit faster clock and adjust core voltage. But you need to know what you're doing because you can shorten the life of your CPU, and in some cases even damage it...
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments
Anonymous

2021-01-27T13:51:15+00:00

Hate to say I'm having the same problem. CPU is a Ryzen 5 3600, motherboard a MSI Tomahawk B450.

Most of my dumps indicate ntoskrnl.exe +3f5780. Crashes are guaranteed if the computer is idle for a few hours.
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments
Anonymous

2021-01-27T07:38:04+00:00
Thanks for the link, I suspected the boost thingy, so I switched power profile from AMD balanced to Microsoft balanced. Didn't help. I'll try manually setting the clocks and voltages next. I don't think RAM clock affects anything, it's the CPU boosting problem.

My specs:
- CPU: Ryzen 5 3600
- RAM: G.Skill Ripjaws V 3600MHz CL18 2x16GB
- Motherboard: Gigabyte B450 Aorus Elite
- GPU: KFA2 RTX 2060 Super
- SSD: XPG Gammix S11 Pro
- PSU: Chieftec Smart Series 250-700W (did the upgrade there because previous PSU had problems with 12V line)
- OS: Windows 10
I've got to 2-10 BSODs a day, depending on what I am doing, phase of the moon, state of cat litter box, level of moodiness of the PC, etc. In other words it's random. I even switched to Chome (ugh!), didn't help. Yesterday my daughter watched a Youtube video, PC crashed 6 times in an hour. OTOH the same day, before and after, I watched multiple videos on YT without any crash, up until evening, when I had two more crashes.
Was this answer helpful?

1 person found this answer helpful.

0 comments No comments