Windows 10 update issue due to error 0x800f0831

Anonymous
2020-10-18T00:03:57+00:00

Dear,

I'm on Windows 10 1903. Every few days the systems attempts to update itself but finally reverts.

KB4577671 error 0x800f0831

This drives me crazy.

I tried to get help from Microsoft support. During the last session they even deliberate managed to shut down my the computer while they where on remote assistance. End of shift? So far for my confidence I Microsoft support.

I checked a few things

  1. scf /scannow finds no problem
  2. dism /online /cleanup-image /restorehealth results in

[=========                  15.5%                          ]

Error: 4448

The WOF driver encountered a corruption in the compressed file's Resource Table.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

I'm not smart enough to understand the log file.

  1. I attempted a full Windows 10 install from media it also failed. Problem during the second boot, whatever that means, and revert to the earlier version as well.

I'm not willing to reinstall this pc from scratch since I have some music editing applications configured and working in a way that I'm really doubt I can ever reconstruct it the same way.

I believe the problem is in the corrupted file encountered by dism. Can anyone help me out?

Kind regards,

Sarah

Windows for home | Windows 10 | Install and upgrade

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

64 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-10-31T23:32:55+00:00

    Hello Linvincible,

    If I try the proposed Cumulative Update for Windows 10 Version 1903 for x64-based Systems (KB4577671) I always get 0x800f0831. Started on-line or from download (disconnected internet). It makes no difference.

    If I try a full in-place Windows 10 install (from ISO file) I always get 0xC1900101 - 0x40017. But don't have any third party antivirus nor firewall. Even disabling the build-in defender, as someone suggested, makes no difference. It take one hour and then it reverts because of an error during second boot. 

    Whatever I try, there is no way to move forward.

    dism gives errors but I'm not skilled enough to understand the log file, there are errors that seem to be tolerable and there are severe ones.

    This system has had a clunky mechanical harddrive, that I replace with a SSD using cloning. I would be surprised that some files are still corrupt and hinder one way or the other the upgrades.

    Many thanks already for taking some time in order to help me forward.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-10-31T14:21:03+00:00

    Failed again.

    I've tried this before as well.

    Hi Sarah,

    Did you get the same error code?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-10-31T02:58:37+00:00

    Failed again.

    I've tried this before as well.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-10-31T02:16:07+00:00

    Hi,

    If nobody tells you, download your Kb from here then install it manually. I see you have used Bitlocker to encrypt your hard drive. maybe you should disable bitlocker to see if that can also help to finish your update. Run command prompt as admin then type

    manage-bde -off X: hit enter key

    Be sure to replace X with the actual hard drive letter

    leave a feedback

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-10-30T22:51:18+00:00

    Was this answer helpful?

    0 comments