Windows 10 update issue due to error 0x800f0831

Anonymous

Dear,

I'm on Windows 10 1903. Every few days the systems attempts to update itself but finally reverts.

KB4577671 error 0x800f0831

This drives me crazy.

I tried to get help from Microsoft support. During the last session they even deliberate managed to shut down my the computer while they where on remote assistance. End of shift? So far for my confidence I Microsoft support.

I checked a few things

scf /scannow finds no problem
dism /online /cleanup-image /restorehealth results in

[========= 15.5% ]

Error: 4448

The WOF driver encountered a corruption in the compressed file's Resource Table.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

I'm not smart enough to understand the log file.

I attempted a full Windows 10 install from media it also failed. Problem during the second boot, whatever that means, and revert to the earlier version as well.

I'm not willing to reinstall this pc from scratch since I have some music editing applications configured and working in a way that I'm really doubt I can ever reconstruct it the same way.

I believe the problem is in the corrupted file encountered by dism. Can anyone help me out?

Kind regards,

Sarah

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64 answers

Anonymous

2020-12-08T19:25:17+00:00

Sarah,

that's brilliant. I'm glad thats two more of us who can now update. I will post back if I can replicate this on my desktop machine that also has the second boot phase error.

John
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Anonymous

2020-12-08T01:50:48+00:00

Hi there johnnyk_1985,

It finally got resolved!!!!!

But it succeeded after I disabled secure boot. So I toggled it the other way around. Anyway after at least 20 upgrade attempts in the last 4 months, with assistance from all over the place the only thing that really helped me out was to disable secure boot in the bios. All earlier attempts stranded in the famous second boot error and reverted back.

You are right, it's sometimes not an option to clean install a system. In this case I'm pretty sure I couldn't get the system in the same shape anymore after a reinstall. There were too many undocumented configurations and tweaks I did over the years. The system did fine, except it didn't accept upgrades anymore, until today.

I'm so glad I have this stupid issue behind me! Thanks again johnnyk_1985.

Kind regards,

Sarah
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Anonymous

2020-12-07T23:58:40+00:00

I also had remnants of a MacAfee installation that I didn't install. There is an official removal tool that gets rid. It can take up to an hour. This didnt help the windows update issue though.

And utorrent and bittorrent didnt affect it either. Only thing that worked for me was enabling secure boot in bios. I will try on another machine soon to confirm if it works a second time.
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Anonymous

2020-12-07T22:39:05+00:00

What you need is windows 10 20H2 installation from scratch. Make a usb bootable then install the new build.

This ultimately did the job for me, thanks a lot, L'invincible. USB was not even needed.
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Anonymous

2020-12-07T18:17:10+00:00

Hi there,

I've had pretty much the same issue for 8 months. Tried everything, removing old software, drivers, running wureset, sfc, dism and looking at any usb issues and everything that I could find on the forums to no avail.

Today I noticed in BIOS that secure boot was disabled. I enabled it and ran 20h2 update from usb stick created from media creation tool. I let it download updates. It worked. I am going to try it on a different machine with same issue but maybe this will work for you?

It should work for 2004 & 20h2.

BIOS - enable secure boot

good luck

John
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