Windows Update KB4579311 causing explorer to crash repeatedly when logging in.

Anonymous
2020-10-17T08:34:55+00:00

Hi, I've been having an issue with Windows Update KB4579311. When it gets installed it causes the Explorer to crash repeatedly until it eventually logs me in, at which point I can use it as normal. BUT, the crashing increases time it takes to log in and load everything up. It's very annoying.

What I mean by crash is that the start bar flickers on and off, over and over and over. The desktop is black the mouse curser is visible. when you press ctrl alt del that screen stops flickering, when you return back to the desktop, flicker ahoy! you can see in the task manager that the explorer is stopping and starting over and over. You cant manually end the process becuase it's starting and stopping so fast that by the time you click the end process button it's already restarted and the instance of the explorer you tried to end no longer exists.

Uninstalling KB4579311 stops the issue but when it installs it's self again the issue returns.

I'm getting tired of repeating the same steps over and over to use my computer as intended.

This is shown in the event viewer:

Faulting application name: explorer.exe, version: 10.0.19041.546, time stamp: 0x89ce2e55

Faulting module name: ucrtbase.dll, version: 10.0.19041.546, time stamp: 0x43cbc11d

Exception code: 0xc0000409

Fault offset: 0x000000000007287e

Faulting process ID: 0x21e8

Faulting application start time: 0x01d6a45d9c54ed23

Faulting application path: C:\Windows\explorer.exe

Faulting module path: C:\Windows\System32\ucrtbase.dll

Report ID: 0fa45953-9e3f-4a5f-bafc-ee4c5229c9ca

Faulting package full name:

Faulting package-relative application ID:

What I'm looking for is a fix. Not a workaround.

Thanks

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2020-12-17T21:02:18+00:00

    I uninstalled Halo MCC and that did not fix it, and I also tried disabling the storage service (without uninstalling MCC) which did not fix the issue. However, combining these did fix it as of 12/17/2020 2:00PM (MDT).

    Strange, since about 10 days ago I tried disabling storage service and updating again, which did not solve the problem at that time. Something must have changed.

    I will try to update to 20H2 and re-install MCC and re-enable storage-service once the 20H2 completes. I may report back here in the future if something interesting happens.

    Update 1: I noticed Xbox app was not working but would still launch. I re-enabled storage service to an automatic (delayed) start. The issue with explorer crashing returned. I disabled it again, and now explorer seems fine (in other words, I can use my computer). However, interestingly, the Xbox app says it cannot launch due to some kind of storage error. 

    Update 2: After restarting a couple times, the Xbox app no longer shows itself as installed and I get error 0x800706D9 when trying to install it in the Windows Store. But I am happy at least windows works, I was not playing much on the app anyways.

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  2. Anonymous
    2020-12-17T19:33:57+00:00

    The thing with this error is that i dont have a 16 gb game like halo mcc to crash my pc , i have a 128 + gb game , not so easy to uninstall , can you inform us a least whats the priority number on fixing this bug ?

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  3. Anonymous
    2020-12-17T19:21:37+00:00

    I'm just going to compile a few of the solutions that worked for people so far mentioned in this thread here:

    Possible Solutions:

    • Uninstall Halo MCC from the XBOX app (Thank you so much juliangutierrez68!)
    • Reinstall Windows (or in-place upgrade)

    Possible Workarounds:

    Workaround: Disable Storage Service

    From Sam De Waegenaere:

    1. Create a Windows Task that is triggered by user login:

    Program to start: Powershell.exe

    Arguments:

    -command "Set-Service -Name 'StorSvc' -StartupType Manual"

    Execute with highest privileges (aka as Admin)

    1. Create a Shortcut on your desktop:

    The target program is:

    powershell.exe -command "Set-Service -Name 'StorSvc' -StartupType Disabled ; Stop-Computer"

    (one line)

    Name it like "Shutdown" coz that is what it will do.

    Once you created the shortcut open it's properties and make it be executed "as Admin"

    What this will do: You click the shortcut. It will disable the Storageservice (StorSvc) and shutdown your computer.

    When you start the computer it will enable the StorSvc.

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  4. Anonymous
    2020-12-17T18:27:54+00:00

    Really good thinking i must admit it . But the way i worked it around is more casual user friendly . On serves tab i made store services to start with delay , cause im fling on Flight sim and i need it .

    From a prior explanation, setting it to a delay or manual did not resolve the issue because the OS would start the service immediately after login anyways. Only selecting "disable" was working.

    I was having the same problem even did an "in-place upgrade" but the problem persisted. What ended up solving my problem? Uninstalling Halo Master Chief Collection from the Xbox app. Sounds crazy but that ended up fixing the problem after not seeing results with the in-place upgrade. I'm not saying this is the case for everybody but if you have it installed on your pc might give uninstalling it a try.

    I also had Halo:MCC installed at the time and haven't re-installed it since I did the in-place upgrade that removed all programs and settings but kept files. I'll be slightly upset if that's what would have fixed it for me, but I'll be even more upset if reinstalling brings back the problem -- I play this at least once a month.

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  5. Anonymous
    2020-12-17T16:59:50+00:00

    Oh wow, I have Halo MCC too. I am beyond amazed how such a problem can even happen, and from a first party application from Microsoft.

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