Windows Update KB4579311 causing explorer to crash repeatedly when logging in.

Anonymous
2020-10-17T08:34:55+00:00

Hi, I've been having an issue with Windows Update KB4579311. When it gets installed it causes the Explorer to crash repeatedly until it eventually logs me in, at which point I can use it as normal. BUT, the crashing increases time it takes to log in and load everything up. It's very annoying.

What I mean by crash is that the start bar flickers on and off, over and over and over. The desktop is black the mouse curser is visible. when you press ctrl alt del that screen stops flickering, when you return back to the desktop, flicker ahoy! you can see in the task manager that the explorer is stopping and starting over and over. You cant manually end the process becuase it's starting and stopping so fast that by the time you click the end process button it's already restarted and the instance of the explorer you tried to end no longer exists.

Uninstalling KB4579311 stops the issue but when it installs it's self again the issue returns.

I'm getting tired of repeating the same steps over and over to use my computer as intended.

This is shown in the event viewer:

Faulting application name: explorer.exe, version: 10.0.19041.546, time stamp: 0x89ce2e55

Faulting module name: ucrtbase.dll, version: 10.0.19041.546, time stamp: 0x43cbc11d

Exception code: 0xc0000409

Fault offset: 0x000000000007287e

Faulting process ID: 0x21e8

Faulting application start time: 0x01d6a45d9c54ed23

Faulting application path: C:\Windows\explorer.exe

Faulting module path: C:\Windows\System32\ucrtbase.dll

Report ID: 0fa45953-9e3f-4a5f-bafc-ee4c5229c9ca

Faulting package full name:

Faulting package-relative application ID:

What I'm looking for is a fix. Not a workaround.

Thanks

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2020-11-08T23:48:35+00:00

    For help uninstalling the update:

    TL;DR  Hold and keep holding the "shift" key and select restart. On the following screen select *Troubleshoot > Advanced Options>Uninstall Updates>Uninstall latest quality update.*This will revert the problem update and return your computer back to normal behavior. 

    Thanks a lot for this suggestion - I wish it worked but I still get an error that the update cannot be uninstalled.

    I bit the bullet today and reinstalled Windows, plus turned off automatic updates. I did a clean install from an .iso and the issue is gone. Major PITA to have to do it - I certainly hope Microsoft gets a fix out for this soon.

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  2. Anonymous
    2020-11-08T23:39:29+00:00

    Same exact problem. Same as what others are saying I discovered that disabling the Storage Service worked as a workaround through trial and error. Another fix that people stated is removing the BannerStore key in regedit which had mixed results for me. Typically if I did it it would still crash for some amount of time before becoming usable but when starting in safe mode I noticed it didn't happen so I went from there and did a little binary search on my services until I narrowed it down the the Storage Service. I actually don't even have the KB4579311 installed at all. The last updates I "took" (read had foisted upon me by M$) were Security Update for Adobe Flash Player, Security Update for Microsoft Windows (KB4577671) and Update for Microsoft Windows (KB4578974). I guess I'll try removing those and see where it gets me, but if I'm not able to tell M$ that I don't want those updates permanently that too seems like a workaround.

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  3. Anonymous
    2020-11-06T04:20:21+00:00

    For help uninstalling the update:

    TL;DR  Hold and keep holding the "shift" key and select restart. On the following screen select *Troubleshoot > Advanced Options>Uninstall Updates>Uninstall latest quality update.*This will revert the problem update and return your computer back to normal behavior.

    Not sure if anyone mentioned this yet but if so then apologies for the duplication. For those that do encounter this issue, the easiest way I found to revert the update is to hold and keep holding the "shift" key while selecting restart. This will bring up a set of options, if you then select Troubleshoot > Advanced Options and choose Uninstall Updatesthen you'll be presented with two more options. In this case, I keep using the "Uninstall latest quality update" option which is fairly quick and gets your computer back to its normal behavior before the update. I then pause all updates to prevent the update from being applied again until a fix is released. Hope this helps someone.

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  4. Anonymous
    2020-11-05T10:58:44+00:00

    @Frestlay thanks for the suggestion on disabling Storage Service via services console - this does appear to prevent the problem on my machine from occurring at every restart. Are there any known issues with keeping this disabled?

    I would ideally like to uninstall the KB but as others have found, it appears to be "baked in" to the OS and impossible to remove. I am starting to wonder if I shouldn't just do a clean install, but I'd really like to avoid the hassle!

    Main issue I've found is that disabling Storage Service will prevent updates to Microsoft Store apps. I'd still consider disabling this service a workaround until Microsoft can fix this issue.

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  5. Anonymous
    2020-10-31T23:25:45+00:00

    Having the same issue.

    EventData 

       explorer.exe 

       10.0.19041.546 

       89ce2e55 

       ucrtbase.dll 

       10.0.19041.546 

       43cbc11d 

       c0000409 

       000000000007287e 

       2dd4 

       01d6afdb3ccae742 

       C:\WINDOWS\explorer.exe 

       C:\WINDOWS\System32\ucrtbase.dll 

       527f61d4-2ed6-4d85-a359-90c44a575ad6 

    When I try to uninstall KB4579311 it says it was only partially uninstalled.

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