xbox series x controller via bluetooth not recognized in games

Anonymous
2020-11-09T17:23:13+00:00

I bought an xbox series x controller (not xbox one) from someone who had an elite and don't need the new controller. I'm sure it's authentic. I can connect it to my windows 10 pc via bluetooth and it appears as an xbox wireless controller.

However in all games it is not recognized as an xbox controller but a generic bluetooth "18 (don't remember the exact number) button controller with HAT" or something. And it doesn't work in any of my games.

Is this a known issue or did I do something wrong? It feels like either the controller is so new windows doesn't know it yet, or I'm missing a driver software, or games need to specifically support it. Anyone has similar experience? Thank you!

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Edit: on 11/10/2020 MS updated its Xbox Accessories app which adds Xbox Series X/S controller bluetooth support. All you need to do is to connect the controller with a USB-C cable, open the app, go through a rather lengthy update, and now the controller connected via bluetooth is working perfectly.

Windows for home | Windows 10 | Gaming

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  1. Anonymous
    2020-12-08T11:40:50+00:00

    Thank you DumDum. I'm sorry I didn't remember that it was you who published the solution. I always had this step in mind as a possible last resort, and I was hoping I wouldn't have to apply it. I trusted Microsoft to solve it but time was passing by and I decided to go for it.

    I also noticed the glitch when launching a game, but it reconnected in a second without doing anything until, after an hour or so, I've got a low battery warning. I had to plug the cable because the controller was unmanageable.

    Tomorrow I will try with a previous "play and charge" kit's battery and see if it happens again. Also, I have a tester and I will check the "old" batteries' condition. I will keep you informed.

    I get same glitch sometimes launching games, i make sure the xbox controller is turned on before the game is launched or i think sometimes on some games. I started the controller on the game menu, power on the controller then starting tapping button on moving the joystick to try to make it work after a few seconds it works. If that does not work i restart the game.

    I don't know maybe the more you use on games on bluetooth it works out too be more reliable or something? After that you will no longer need to plug it through the cable unless there is a new firmware update with major fixes.

    I ignore the battery level low message because i think that is a glitch too, i am able to carry on playing games.

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  2. Anonymous
    2020-12-08T01:48:23+00:00

    Thank you DumDum. I'm sorry I didn't remember that it was you who published the solution. I always had this step in mind as a possible last resort, and I was hoping I wouldn't have to apply it. I trusted Microsoft to solve it but time was passing by and I decided to go for it.

    I also noticed the glitch when launching a game, but it reconnected in a second without doing anything until, after an hour or so, I've got a low battery warning. I had to plug the cable because the controller was unmanageable.

    Tomorrow I will try with a previous "play and charge" kit's battery and see if it happens again. Also, I have a tester and I will check the "old" batteries' condition. I will keep you informed.

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  3. Anonymous
    2020-12-07T23:27:40+00:00

    I fixed this by restarting my PC.

    That said though, still unable to use my controller in a majority of games in bluetooth. I'm at the point where I think I'm just gonna sell it and get an Xbox One controller again, because I at least know that works.

    Yo Chessy,

    if you have Intel bluetooth.  Install intel bluetooth driver 21.110.0.3 it worked for DS y as he found out.

    My machine has "Intel(R) Wireless Bluetooth (R) " driver 21.110.0.3 installed and works.

    However, there is a glitch with mine,  a lot of times when launching some games at the start, bluetooth will not respond.

    So i go into Bluetooth setting remove the Xbox wireless Controller 987********" then on the controller hold down the Bluetooth button for 5 secs then add an discover the Bluetooth controller in Bluetooth again. I go back into the game and it works.

    1. Go to "Control Panel".
    2. "Add devices and printers".
    3. Press the sync button on the rear for 5 seconds on the Xbox controller.
    4. Click on “Add a device”.
    5. Follow the on screen instructions.

    Troubleshooting:

    If it fails, go back to your devices and make sure that it isnt already connected. If it is, right-click and remove device. Then proceed to step 3.

    check MS update KB 4580364 is installed on your system. 

    https://support.microsoft.com/en-gb/help/4580364/windows-10-update-kb4580364

    In theory it should work on the latest driver.

    A stab in the dark perhaps, you could try  installing "Intel(R) Wireless Bluetooth (R) " driver 21.110.0.3 if none of the above works.

    Guys, because i'm am giving free support and advice, please subscribe to help support my youtube channel, keeps me involved and to help everyone.  I need 1000 subscribers and 4000 watch time to get some cash :( which seems impossible atm.

    DumDumTech channel is

    https://www.youtube.com/channel/UCSHppY903pi0as5d\_DDo9Og

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  4. Anonymous
    2020-12-07T23:25:02+00:00

    Following the advice of another user I have installed Intel's bluetooth drivers v21.110.0.3 and, at last, it works. It was the only option left to apply and the one that I was reluctant to use. I was hoping that the incompatibility problem of the latest Intel drivers with the controller's bluetooth would be solved. But a month later I have given up. It already works with the COD games and hopefully with Cyberpunk.

    Hi DS,

    Awesome you nailed it, it is a bluetooth driver issue then.

    I'm glad it's working for you, playing with the controller is going to fun.

    I guess the xbox wireless controller works with intel bluetooth driver 21.110.0.3.

    I also posted my bluetooth driver 21.110.0.3 on the November 20 to you, maybe you just missed it :)

    Here is my comment on Nov 2020:

    My machine has "Intel(R) Wireless Bluetooth (R) " driver 21.110.0.3 installed and works.

    However, there is a glitch with mine,  a lot of times when launching some games at the start, bluetooth will not respond.

    So i go into Bluetooth setting remove the Xbox wireless Controller 987********" then on the controller hold down the Bluetooth button for 5 secs then add an discover the Bluetooth controller in Bluetooth again. I go back into the game and it works.

    1. Go to "Control Panel".
    2. "Add devices and printers".
    3. Press the sync button on the rear for 5 seconds on the Xbox controller.
    4. Click on “Add a device”.
    5. Follow the on screen instructions.

    Troubleshooting:

    If it fails, go back to your devices and make sure that it isnt already connected. If it is, right-click and remove device. Then proceed to step 3.

    check MS update KB 4580364 is installed on your system. 

    https://support.microsoft.com/en-gb/help/4580364/windows-10-update-kb4580364

    In theory it should work on the latest driver.

    A stab in the dark perhaps, you could try  installing "Intel(R) Wireless Bluetooth (R) " driver 21.110.0.3 if none of the above works.

    Guys, because i'm am giving free support and advice, please subscribe to help support my youtube channel, keeps me involved and to help everyone.  I need 1000 subscribers and 4000 watch time to get some cash :( which seems impossible atm.

    DumDumTech channel is

    https://www.youtube.com/channel/UCSHppY903pi0as5d\_DDo9Og

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  5. Anonymous
    2020-12-07T18:31:22+00:00

    Look around and found these other methods:

    1. You need an xbox below:

    Connect your controller to an Xbox, it will immediately prompt you to update the controller through the xbox and then reconnect it to your PC.

    1. Find out if a wifi antenna comes with my motherboard is also a bluetooth antenna. Give it a try and connected the antenna to my PC.

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