Windows 20H2 update seems to have broken Windows Hello Face Recognition

Try this worked for me...

1. launch powershell as admin
2. cd into the C:\Windows\System32\WinBioPlugIns\FaceDriver directory
3. use PNPUtil to first remove the HelloFace driver. Command: pnputil.exe /delete-driver .\HelloFace.inf
4. now use PNPUtil to install the driver. Command: pnputil.exe /add-driver .\HelloFace.inf /install
5. the biometric driver should now show up in device manage I also followed this video first FIX: Windows Hello isn't available on this device. a few of the suggestions needed to be enabled ie "AllowDomainPINLogon" not sure if it helped but running the above powershell commands worked. Good Luck! R

Hi GraniteStateColin,

Thanks for the update and my apologies if the above steps did not work as expected. I was also hoping that the first method would help. I also tried to get information online regarding other Logitech Camera services in Windows 10 but found none so far. Maybe you can try these suggestions that I compiled below. My apologies for the long email.

Method 1:

1. Click on the Windows Icon type "Get Help" and click on it.
2. In Get Help type "Windows Hello Face Camera is not working", press Enter.
3. Once you get a response, choose "Windows Hello Camera Issue".
4. Choose "Windows Hello Face recognition setup not working" if you are given this option. See if the camera will be reset and would now work.

NOTE: The options given by "Get Help" may vary.

Method 2: Check if you have a FaceDriver folder and reinstall HelloFace.inf or HelloFaceMigration.inf

1. Open File Explorer, navigate to C:\Windows\System32\WinBioPlugIns\FaceDriver
2. Right-click on HelloFace.inf and click "Install"
3. If the file exists do the same thing for HelloFaceMigration.inf in the same directory

NOTE:

If you are missing the C:\Windows\System32\WinBioPlugIns\FaceDriver folder entirely you need to install the optional feature "Windows Hello Face".

a) Open Settings -> Apps

b) Click 'Optional features'

c) Click 'Add a feature'

d) Select 'Windows Hello Face' from near the bottom of the list and Install it

e.) Reboot after the installation is complete

Method 3: Run DISM (Deployment Image Servicing and Management) and System File Checker (SFC) to try and fix system issues.

Click on the Start button, type "cmd", right-click on "Command prompt" and click on "Run as administrator".

Copy-paste the following lines in the command prompt, one by one, pressing Enter after each line (to paste right-click at the top on "Administrator : command prompt" > Edit > Paste) :

DISM.exe /Online /Cleanup-image /Restorehealth

sfc /scannow

Method 4: Run the Hardware and Devices Troubleshooter.

Press Windows Key > type "Troubleshoot" > Click Troubleshoot > Under Find and fix other problems, look for Hardware and Devices > open Hardware and Devices and follow the on-screen instructions.

Method 5: Turn Off Fast Startup

1. Click the Windows Start Menu > type Control Panel > Click on Control Panel

When you go to the control panel it may show up as the “Category” view option by default (near the upper right side of Control Panel window). Switch it to “Large icons” if needed then click Power Options.

2. Click on the “Choose what the power button does” link on the left side.
3. By default, the Shutdown settings options are greyed out. Click on “Change settings that are currently unavailable” to unlock the greyed out options.
4. Uncheck the “Turn on fast startup option” to enable/disable the fast startup feature.
5. Click Save
6. Do a restart and check.

Method 6: I do know that you are already on the latest build of Windows 10, but try to perform an in-place upgrade of your Windows 10. What it will do is it rebuilds the system files without deleting any personal files, the use of the in-place upgrade is not just to update the PC, but also to repair system problems. It's worth the try. Please follow the steps below:

https://answers.microsoft.com/en-us/windows/for...

Lastly, if this issue would be the cause to disrupt your daily work/schooling, and if your system has been upgraded less than 10 days ago, and you have not removed the previous installation, then you can roll back to the previous version. Please see the steps from the link below. These steps apply also to Windows 10 20H2

https://www.yourwindowsguide.com/2020/05/uninst...

If one of the Windows Updates caused this issue you may try to uninstall the problematic update by clicking Windows > Settings > Update & Security > Windows Updates > Update History, uninstall them there.

Restart and check. If the problem was resolved then check and block the problematic updates. See link below:

https://www.howtogeek.com/223864/how-to-uninsta...

Hoping for the best results. Thanks again for your time and cooperation.

Logitech says that it's Microsoft's responsibility to help with any issues relating to Hello. They said that because it works for webcam apps like, Skype, there is no issue from their perspective. I'm pushing back on that with Logitech and may get somewhere, but so far, it's been a pretty hard wall.

If MS says it's Logitech's problem and Logitech says it's Microsoft's, that just leaves all of us with Hello problems with Logitech cameras out in the cold.

I think there is a case for more pressure on Logitech. They cannot simply state that you can capture, stream, record via the cameras and everything is working as it should. If you go to the Brio product page, it also says a feature of the camera is that it works as a facial recognition camera for Windows 10.

So on that basis, I've started to pressure Logitech and I think you folks should all do the same. As they will in turn pressure Microsoft (or work with them) to get a solution out.

Do not give them a free get out of jail card!

Thanks KVSTOC! I had my Logi Brio 4K (non-stream edition) plugged into a USB 3.0 hub, but it was still showing as USB 2.0 under Devices in Settings. I moved it to a USB 3.0 port on back of my desktop and boom, it started working!