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Recieve an email fron PC Solutions stating a payment of $329.00 was recieved by auto renewal for my Firewall Security Plan. I have never dealt with this company and wondered if anyone had the same problem. I called to inquire and they could give me no info about my'account". But, they wanted me to use the "Teamviewer" app to cancel the account. That did not sound right. Supposedly it's the only was to cancel the transaction. HELP!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Yes, it's a scam Do not use TeamViewer. It will let them take control of your and royally screw things up. There is no transaction to cancel. Just ignore their message.
In fact you should never let *anyone* take control of your computer, using TeamViewer or anything else, unless it's someone you know and trust impilcitly, both with regard to his honesty and technical skills.
Hi, I am Van. I'm an Independent Advisor and a Microsoft user like you. I'll be glad to help you today.
It is a scam, as you have stated you don't have any history with that company. What I can suggest is just ignore them if they call you or block and mark their email spam on your mail app. Don't follow on whatever they told you to do. Because most likely they were trying to access your machine and hack it.
Please let me know if you have any further questions. I will be glad to help.
Best regards,
Van
No my account wasnt charged. I only received that in my email but no actions were taken.
I received the exact same email with same address info. Thank you for posting this online. I suspected fraud but it is always reassuring to confirm your thoughts these days. We live in an ugly greedy world it seems sometimes. Thank you again for sharing.
THIS SHOWED UP IN MY SPAM FOLDER::
From: Invoice(******@gmail.com)
Hello ****I DELETED MY EMAIL***** ,
(((This message contains blocked images. Show images))
Thank You for your payment. Your account has been debited with $397.29 for the auto renewable plan of your Norton family. The charges might reflect within a few moments to 24 hours. For any query or assistance please reach out to us @ +1 (844) 493-0812 / +1 (888) 909-2577.
Invoice Number – 784328DH895419
Product Issue Date Expiration Date Qty Amount
Firewall Security 360 Plan January, 15, 2021 January, 14, 2026 1 $396.25
PC Solution
3856 Raleigh Street 2nd Lane
Miami, Florida
33101-129
pc-solutions-squarelogo-1424926717558.png We are an associate of the Geek Squad.
You are important:-
In case of any dispute or query or to cancel the subscription please reach out to our support team @ toll free
+1 (844) 493-0812 / +1 (888) 909-2577 and get a full refund. Please note you have 24 hours to report a dispute.
Thank You.
#PCSolutions_FirewallTeam#
"RICHARD" KEPT SAYING THAT HE WAS IN THE REFUND DEPT. TO CANCEL I HAD TO GO INTO MY COMPUTER & PUSH THE WINDOWS KEY & SOMETHING ELSE. WE LOST CONNECTION HE CALLED BACK ON PHONE # 316-966-8820 ( NEY YORK).
I TOLD HIM I WAS NOT INTERESTED IN GOING INTO MY COMPUTER & DOING THINGS THAT HE WAS TELLING ME TO. I ASKED HIM WHICH ACCOUNT DID THEY CHARGE IT TO. SEND ME AN EMAIL WITH THE FORM TO GET THE REFUND. HE KEPT INSISTING ON GOING INTO MY COMPUTER. I POLITELY HUNG UP.
