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Recieve an email fron PC Solutions stating a payment of $329.00 was recieved by auto renewal for my Firewall Security Plan. I have never dealt with this company and wondered if anyone had the same problem. I called to inquire and they could give me no info about my'account". But, they wanted me to use the "Teamviewer" app to cancel the account. That did not sound right. Supposedly it's the only was to cancel the transaction. HELP!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Yes, it's a scam Do not use TeamViewer. It will let them take control of your and royally screw things up. There is no transaction to cancel. Just ignore their message.
In fact you should never let *anyone* take control of your computer, using TeamViewer or anything else, unless it's someone you know and trust impilcitly, both with regard to his honesty and technical skills.
Hi, I am Van. I'm an Independent Advisor and a Microsoft user like you. I'll be glad to help you today.
It is a scam, as you have stated you don't have any history with that company. What I can suggest is just ignore them if they call you or block and mark their email spam on your mail app. Don't follow on whatever they told you to do. Because most likely they were trying to access your machine and hack it.
Please let me know if you have any further questions. I will be glad to help.
Best regards,
Van
Total scam.....Our email was for $399. I called and they too wanted to connect to my computer...no doubt to install malware. They want you to call so they can install the malware....stay away and report.
First and most important is contact your bank to take steps to close that account used and issue new card. Any other cards numbers you might want to think about closing immediately if you gave them any access to. When you call bank you want to report it to there fraud department. You should get your money back unless they convinced you to buy a ebay card or something. It will go into a data base eventually. If they turned your screen black note that they are looking for any info they can find as far as accounts and passwords. They can copy and paste tons of info this way. They best thing to do is to change all passwords to everything you have one for. It took me about 6 hours to do. Pc solution from my experience did not try to mess up your computer thou but it might be a good idea to have a tech look at it for any software to track info. I really doubt they did this. They looking for financial info mostly but there main tactic was to get me to sign onto account. YOU CAN call the attorney general after and they can direct you how to report this fraud. It will go into a federal data base. I dont think they will help you other then that because they are hard to track.
Was your account charged??
