Bluetooth audio stuttering and lagging

Anonymous
2020-11-27T23:17:25+00:00

This issue has persisted for 5 months now. I am unable to use bluetooth headphones with my Dell XPS 15 9550 because audio and video is constantly interrupted with static. I am able to properly connect and pair my device to the laptop but for example youtube videos lag down and stutter almost like .5x speed. There is a constant interference and so the audio ends up choppy in songs or videos. I have done all troubleshooting with the headphones and audio and bluetooth settings. My Bose QC 35s also are able to connect and function with any other device except my laptop. I suspect it had something to do with a windows update I did over the summer but i am not sure

Windows for home | Windows 10 | Performance and system failures

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Anonymous
2020-12-03T19:13:14+00:00

I have the same issue on a Dell Inspiron 7460. It started after the last Windows 10 update in November, Windows 10 version 20H2.  And my headphones are Sony WH-1000XM4.

The headphones always worked very well, now it stuttering and don't stop, becoming terrible to listen to anything. 

The suggestions made here did not work. 

I found a solution on the web, if you would like to try, but this fix disable the option to use the headphones as headset:

"Press the Windows key and start typing "control panel" to find the icon to open the Control Panel. (As of the time of writing, Windows 10 does not have a way to change this setting via the new 'Settings' interface.)

  1. Find 'Devices and Printers' and double-click it.
  2. Find your paired headphones. The icon may not look like your headphones, but hopefully you should be able to find it.
  3. Right-click the icon and select 'Properties'.
  4. Select the 'Services' tab at the top.
  5. Under 'Bluetooth Services', if 'Hands-free Telephony' is checked, uncheck it.
  6. Click OK.

The audio may cut out as it saves the new settings (you may need to adjust your volumes in the Volume Mixer)"

For me is working fine after I made this change. Hope you find a solution.

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  1. Anonymous
    2021-05-09T05:46:49+00:00

    Thanks for your help. As it turns out the problem I was having was related to the software that was supplied with the Bluetooth adapter I added to my pc and Windows 10 version 20H2.

    When I uninstalled that software the adapter worked perfectly using whatever software was part of the Windows 10 20H2 update. I have no issues with the audio now.

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  2. Anonymous
    2021-05-05T15:29:29+00:00

    None of these solutions work for Jabra MOVE v2.5.0 headset or iHome iBT370 speaker on Dell Optiplex 3040 Desktop with Windows 10 Pro 20HD.

    All wired audio connections work flawlessly.

    WHAT A MESS!!!!

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  3. Anonymous
    2021-04-14T20:51:43+00:00

    Did all of this. No change to the unacceptable audio. Still choppy and stuttering with great consistency.

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  4. Anonymous
    2021-03-27T20:20:00+00:00

    Thank you ScottEJacobson

    I never had a single problem with Broadcom DW1830 3x3 802.11ac 2.4/5GHz + Bluetooth 4.1 on my XPS 15 9550, and my setup worked flawless for years. It was just the W10 Pro 20H2 update that ruined my Bluetooth.

    So after doing some searching, reading here and in the Dell forums about all the problems and finding no solution, I'm just thinking about reverting W10 20H2 update.

    I could buy an Intel AX200NGW - Wi-Fi 6 (802.11ax), 2x2, Bluetooth® 5.1, M.2 2230 adapter, but I would loose WiFi performance with no warranty about fixing the BT problem.

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