Bluetooth audio stuttering and lagging

Anonymous
2020-11-27T23:17:25+00:00

This issue has persisted for 5 months now. I am unable to use bluetooth headphones with my Dell XPS 15 9550 because audio and video is constantly interrupted with static. I am able to properly connect and pair my device to the laptop but for example youtube videos lag down and stutter almost like .5x speed. There is a constant interference and so the audio ends up choppy in songs or videos. I have done all troubleshooting with the headphones and audio and bluetooth settings. My Bose QC 35s also are able to connect and function with any other device except my laptop. I suspect it had something to do with a windows update I did over the summer but i am not sure

Windows for home | Windows 10 | Performance and system failures

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Anonymous
2020-12-03T19:13:14+00:00

I have the same issue on a Dell Inspiron 7460. It started after the last Windows 10 update in November, Windows 10 version 20H2.  And my headphones are Sony WH-1000XM4.

The headphones always worked very well, now it stuttering and don't stop, becoming terrible to listen to anything. 

The suggestions made here did not work. 

I found a solution on the web, if you would like to try, but this fix disable the option to use the headphones as headset:

"Press the Windows key and start typing "control panel" to find the icon to open the Control Panel. (As of the time of writing, Windows 10 does not have a way to change this setting via the new 'Settings' interface.)

  1. Find 'Devices and Printers' and double-click it.
  2. Find your paired headphones. The icon may not look like your headphones, but hopefully you should be able to find it.
  3. Right-click the icon and select 'Properties'.
  4. Select the 'Services' tab at the top.
  5. Under 'Bluetooth Services', if 'Hands-free Telephony' is checked, uncheck it.
  6. Click OK.

The audio may cut out as it saves the new settings (you may need to adjust your volumes in the Volume Mixer)"

For me is working fine after I made this change. Hope you find a solution.

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  1. Anonymous
    2021-02-11T18:09:15+00:00

    Thank you. Unfortunately this didn't solve the problem for me.

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  2. Anonymous
    2020-11-28T00:53:45+00:00

    Hi MihirThakar1 -

    I'm Jerico T., one of the Independent Advisor and a fellow Windows 10 user like you. I understand that you're having some issues right now, let us sort things out.

    Have you tried to update your bluetooth driver? If not, let's try to update your bluetooth driver or roll-back the driver. Follow the methods below and check if any of the resolves fixes the issue.

    Method 1: Update Driver

    1. Open run box by pressing Windows Key + R and type devmgmt.msc then hit enter
    2. Locate and expand Bluetooth
    3. Right-click on the driver and select Update driver
    4. Select Search automatically for drivers
    5. Wait for the process to complete, once completed, restart your computer and check if it resolves your issue.

    Method 2: Roll-back driver

    1. Open run box by pressing Windows Key + R and type devmgmt.msc then hit enter
    2. Locate and expand Bluetooth
    3. Right-click on the driver and select Update driver
    4. Select Browse my computer for drivers
    5. Select Let me pick from a list of available drivers on my computer
    6. Select any older driver from the list and click next
    7. Wait for the process to complete, once completed, restart your computer and check if it resolves your issue.

    Method 3: Perform SFC Scan and Repair Windows Image

    -This process will perform scan for any corrupted system files or integrity violation and will attempt to repair it along with the Windows Image.

    1. Open command prompt with administrator access
    2. Type each command below and wait until scan is completed.

    * sfc /scannow

    * DISM /Online /Cleanup-Image /CheckHealth

    * DISM /Online /Cleanup-Image /ScanHealth

    * DISM /Online /Cleanup-Image /RestoreHealth

    Quick note: While the command is running, it's expected to see the process stuck at 20 or 40 percent. After a few minutes, the process will complete successfully.

    Once you complete the steps, the Deployment Image Servicing and Management tool will connect to the Windows Update servers to download and replace any damaged files in the local image for Windows 10 as necessary.

    1. Close the command prompt.

    Feel free to reach us back if you need further assistance.

    Hope this help. Have a good day.

    Thank you.

    Jerico T.

    Independent Advisor

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  3. Anonymous
    2021-02-12T02:54:48+00:00

    I have the same problem described here. The stuttering is especially bad during calls. People will cut out for seconds at a time. When playing videos, there will be intermittent stuttering and sometimes the voice will speed up after it cuts out as if it's "catching up". Wired headphones work fine.

    I experienced stuttering a couple months ago and was able to fix it by unchecking "hands free telephony" and disabling my Bluetooth headset as an input in the sounds settings. However, after the most recent update, the stuttering came back.

    Please fix since this is broken!

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  4. Anonymous
    2021-04-09T00:47:41+00:00

    HI All,

    I have been battling the same issue with my Drop Pandas on windows 10. I have tried all the remedies that have been offered in this forum and others alike.

    I have found the remedy; or for me at least. It lies with the 'Bluetooth Support Service' service. stopping this and then disabling this service immediately resolved the issue for me. (I would suggest disabling the hands free device too in control panel > Devices and Printers > Properties of the headphones > Services)

    It is worth mentioning this service may be required to discover new Bluetooth devices that have not already been paired.

    This isn't a concern for me as if it is required I am more than happy to enable the service temporarily if it means I can listen to Bluetooth without the stuttering.

    I hope this manages to help others with the same issue.

    Wahid

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