Windows 10 PRO
64 bit
version 20H2
OS. Build 19042.572
windows feature experience pack 120.2212.31.0
BIOS Dell inc a14 7/31/2015
SMBIOS version 2.7
Intel core i7 3rd generation 3537u
amd graphics card HD 8730M (driver version: 26.20.12028.2)
my laptop started freezing, and after turning it off it did not start properly.
i booted it in safe mode and after disabling the amd graphics card, the laptop booted correctly, but now it is hotter (the processor, i presume).
Can u please help me?
- how can i make it stop getting hotter and
- how can i keep using the AMD graphics card.
Thank u
Hello YoniTorres,
You may try this steps:
- Check your BIOS version. If newer version available, try updating from Dell website according to your laptop TAG number.
- If your system using Intel chipset, then install the latest Intel Chipset driver, and then Intel Management Engine driver.
- Usually laptop manufacturers modify the graphics card drivers according to the characteristics of their laptops. It is better to download and install the latest drivers from the laptop manufacturer (not from the chipset maker).
- If the laptop using dual graphic card (integrated and dedicated), firstly uninstall the Dedicated AMD Graphic driver, restart, and then integrated Intel Graphic driver, restart.
- For installing, firstly enable AMD Graphics card in BIOS, install integrated Intel graphic driver first, and then dedicated AMD graphic driver.
Hopefully can help you.