Only while plugged in, the Laptop screen(goes black) doesn't respond after idle screen timeout.

Anonymous
2020-10-20T05:51:57+00:00

Hello there,

I've been facing this issue since 2 years now, seems like a simple problem but mine is really weird, I didn't get any query regarding my issue hence I decided to post it myself. Please read my post completely and please help me resolve this issue.

When I leave the laptop (HP Pavilion 15-cc1xx, win 10 64 bit, Intel core i5-8250U) idle, the screen turns off to save power & doesn't respond to any inputs even external connected USB mouse light turns off (I saw that when this happens the HDD LED turns off I suppose the HDD is not waking). After screen turn off it is suppose to go to sleep but the power LED and fans are continuously on until I hard reboot using power button.

Here is the weird part--- This only happens if my laptop is plugged in and doesn't occur while on battery. The power options screen is shared below

I've tried doing almost all troubleshooting like updating drivers, BIOS, and sfc scan and also reset but all in vain.

Sometimes, this also happens when I put it to sleep, but this sleep issue occurs very rarely cannot predict when it happens I've to hold my breath when I press sleep and wait until the power LED starts blinking for confirmation or else I've to again hard reboot only to loose unsaved data. Although this sleep issue happens very very rarely.

I think the issue is only with HDD since the HDD LED stops blinking when this happens ***.***When it is blinking then I'm sure that the screen will turn on as I've seen it for myself many times.

Here is the picture of power and HDD LED I was talking about,

Windows for home | Windows 10 | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

88 answers

Sort by: Most helpful
  1. Anonymous
    2020-10-21T13:42:53+00:00

    Even these are not working after uninstalling and also after disabling that automatically restart option.

    I think this is something else 

    Hi Chaitanya,

    I have a good idea for you. If you really want to know what causes the issue. Start a new fresh installation with windows 10 usb bootable as you already did. Then install one HP apps (or driver) at the time each two days, then as soon the issue starts then you will know for sure what causes your issue. But I hope it is not also a conflict between two apps. 

    Good luck

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2020-10-21T09:02:09+00:00

    Even these are not working after uninstalling and also after disabling that automatically restart option.

    I think this is something else

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2020-10-21T07:53:02+00:00

    Uninstall

    HP support solutions, System Event, and CoolSense.

    Open the control panel

    1-press Windows +R and type control then click on OK

    2-Click on "System and security" then System

    3-Click on "Advanced system config"

    4-In "Start and recovery" click on "Configuration"

    5-Disabled the option " Automatic restart"

    6-Then click on OK and OK again.

    Restart your notebook and test

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2020-10-21T06:44:52+00:00

    Which of the following do you think might be causing this. I removed intel rapid storage and HP 3d drive guard but it didn't resolve.

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2020-10-21T06:22:58+00:00

    The last thing I can think of is to uninstall HP software and let only drivers.

    Click on start>settings>apps and uninstall all HP software.

    If it doesn't work I will release this question to see if other Experts can have a different tip for you.

    Was this answer helpful?

    0 comments No comments