We couldn't find a camera compatible with Windows Hello Face

Anonymous
2023-03-15T10:02:25+00:00

I have a Lenovo ThinkPad T15g Gen 1 running Windows 10 Pro 22H2 64-bit. I am having trouble trying to setup Windows Hello Face.

The initial problem was that the setup proceeded all the way to the phase where it showed my face and was supposed to recognize it, but then nothing happened and the only option available was to cancel the setup. In order to solve that issue I did according to the instructions here https://answers.microsoft.com/en-us/windows/forum/windows_10-hello/facial-recognition-not-working-for-windows-10/0253a932-4313-4536-858d-abebb50bfad9 i.e. removed the camera drivers ("Integrated Camera" and "Integrated IR Camera") and one driver with "Hello" in its name (can't recall the exact name anymore) from Device Manager. The camera drivers appeared back automatically but the Hello driver does not even if I scan for hardware changes.

Now after doing that the Windows Hello Setup does not even start but shows the error message "We couldn't find a camera compatible with Windows Hello Face" (see the screenshot). I contacted Lenovo support and they say the camera is compatible (after all, it showed the video in the setup before I removed the drivers), also the camera cannot be physically broken because no other application has any problems using it. Lenovo's solution would have been to reimage the whole computer, which I obviously cannot do because I have all my vital work related stuff installed in it.

So I'm quite stuck now and afraid to try things arbitrarily as my earlier attempt to do so only made the situation worse. My own guess is this has something to do with the drivers but I don't know where to get drivers that are definitely compatible with my device and will make this work. Help from anyone who understands how this thing works will be highly appreciated. Thank you.

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

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  1. Anonymous
    2023-03-20T07:19:00+00:00

    Thank you for trying to help.

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  2. Virginia M 42,075 Reputation points Independent Advisor
    2023-03-19T20:00:56+00:00

    Thanks. Unfortunately I’m out of options but hopefully another user will have something different for you to try.

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  3. Virginia M 42,075 Reputation points Independent Advisor
    2023-03-19T19:57:37+00:00

    Thanks.

    Alas I’m out of suggestions.

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  4. Anonymous
    2023-03-19T19:56:16+00:00

    I don't have fast startup enabled and cannot enable it because it would cause several other issues.

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  5. Anonymous
    2023-03-19T19:54:09+00:00

    That piece of advice was given in a situation where the setup launched but just did not recognize the face, wasn't it? That was also my original problem and I remember I tried that advice then (it did not work) after which I tried the other instruction which brought these additional problems.

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