We couldn't find a camera compatible with Windows Hello Face

Anonymous
2023-03-15T10:02:25+00:00

I have a Lenovo ThinkPad T15g Gen 1 running Windows 10 Pro 22H2 64-bit. I am having trouble trying to setup Windows Hello Face.

The initial problem was that the setup proceeded all the way to the phase where it showed my face and was supposed to recognize it, but then nothing happened and the only option available was to cancel the setup. In order to solve that issue I did according to the instructions here https://answers.microsoft.com/en-us/windows/forum/windows_10-hello/facial-recognition-not-working-for-windows-10/0253a932-4313-4536-858d-abebb50bfad9 i.e. removed the camera drivers ("Integrated Camera" and "Integrated IR Camera") and one driver with "Hello" in its name (can't recall the exact name anymore) from Device Manager. The camera drivers appeared back automatically but the Hello driver does not even if I scan for hardware changes.

Now after doing that the Windows Hello Setup does not even start but shows the error message "We couldn't find a camera compatible with Windows Hello Face" (see the screenshot). I contacted Lenovo support and they say the camera is compatible (after all, it showed the video in the setup before I removed the drivers), also the camera cannot be physically broken because no other application has any problems using it. Lenovo's solution would have been to reimage the whole computer, which I obviously cannot do because I have all my vital work related stuff installed in it.

So I'm quite stuck now and afraid to try things arbitrarily as my earlier attempt to do so only made the situation worse. My own guess is this has something to do with the drivers but I don't know where to get drivers that are definitely compatible with my device and will make this work. Help from anyone who understands how this thing works will be highly appreciated. Thank you.

Windows for home | Windows 10 | Windows Hello, lock screen and sign-in

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  1. Anonymous
    2023-03-18T13:15:08+00:00

    Okay, that link takes you to downloading an identical file as the other driver location, so I have already tried that. I'm not sure why they show up as two separate "cameras" in Device Manager.

    Please check what I replied to JosephT71 above in case it helps you to help me :)

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  2. Virginia M 42,075 Reputation points Independent Advisor
    2023-03-18T12:42:51+00:00

    The integrated camera driver download link:
    https://download.lenovo.com/pccbbs/mobiles/r17c...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products).
    Please do not download any repair tool which may be offered by this site other than the ones I mention/recommend.
    Thoroughly research any product which is mentioned here before you decide to download and install it.

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  3. Anonymous
    2023-03-18T11:36:24+00:00

    Thank you for the reply. Now I'm sure my camera is Sonix.

    I tried googling for a driver for that vendor, product, and revision, and also found something but now this is the point at which I become wary because I'm not sure which downloads are safe. Many sites would have forced me to install some software before I could get the driver, which is something I really don't like. Can you help me forward please?

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  4. Anonymous
    2023-03-18T11:30:15+00:00

    This one I cannot find. Can you provide a direct link? Although I'm totally losing my hope that it would change anything.

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  5. Anonymous
    2023-03-18T11:29:17+00:00

    This is the one I installed in the beginning and reported the result in this thread on March 16. The result was: "It did not change anything. I think I had already tried that before."

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