Issue with Windows Hello on Windows 11 - fingerprint recognition option currently unavailable

Hello

I had similar issues twice within 3 months. I could not find Biometric Devices under the Device Manager at all.

I am using Dell's Inspiron 16 5620 laptop with Windows 11 Home. Later I contacted Dell Support, did a hardware diagnostic test, and checked for new updates under "Drivers & Downloads". Checked for "Fingerprint Sensor Driver" under "Drivers & downloads" and installed it.

Once installed successfully, I was able to see Biometrics Devices in Device Manager (if you are not able to see biometric devices there, then you have to download the driver manually first as I did). Then I restarted the system and the fingerprint started working again. I have also added a new fingerprint along with my old one.

This issue is repeated whenever Windows updates are happening in our system. For the last few months, I didn't have any Dell-related updates but did a couple of Windows updates.

You guys can get the "Goodix MOC fingerprint" driver from Dell's official support website(if you are a Dell user). Likewise, other brand users can find their brand-specific fingerprint driver from official websites.

I'm not 100% sure this will work for everyone. But thought of adding it here since it worked for me!

Hi, I’m having an issue adding a new fingerprint on Windows 11, when I click on the sign in options it says “this option is currently unavailable” and to try again later, the button to set up another finger is greyed out. Log in is working with the fingerprint I have set up put I want to use another finger. What can I do to solve this? My laptop is the Microsoft Surface Laptop Go 2 if that helps any. Thanks xx

We couldn't find a fingerprint scanner compitable with windows hellow

same problem hai sir please ishe jaldi se thik kijiye

hi, Mahmoud

Hi, I’m having an issue adding a new fingerprint on Windows 11, when I click on the sign in options it says “this option is currently unavailable” and to try again later, the button to set up another finger is greyed out. Log in is working with the fingerprint I have set up put I want to use another finger. What can I do to solve this? My laptop is the Microsoft Surface Laptop Go 2 if that helps any. Thanks xx

Finger print recognition not working